AccountId: 011433970860
ContactId: 29217dfe-1fd5-4e91-a494-c320b87d2455
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 6159 ms
Total Talk Time (AGENT): 3579 ms
Total Talk Time (CUSTOMER): 588 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/29217dfe-1fd5-4e91-a494-c320b87d2455_20250529T13:34_UTC.wav
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[AGENT][NEUTRAL] Calling American Public Life, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, this