AccountId: 011433970860
ContactId: 28eadf19-1f5c-4802-9516-00aa2999fa77
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 339959 ms
Total Talk Time (AGENT): 138186 ms
Total Talk Time (CUSTOMER): 117912 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/28eadf19-1f5c-4802-9516-00aa2999fa77_20250116T21:07_UTC.wav
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[AGENT][NEUTRAL] That's just me I'm my American public life. My number is [PII].
[CUSTOMER][NEUTRAL] What the the number.
[AGENT][NEUTRAL] any of that?
[CUSTOMER][NEGATIVE] In the end that's a problem, sir.
[CUSTOMER][NEUTRAL] Uh, amount may IV.
[AGENT][NEUTRAL] OK, no bother you that. So nothing is sun delina.
[CUSTOMER][NEGATIVE] No, no, nothing.
[AGENT][NEUTRAL] OK, is the number segurosoor.
[CUSTOMER][NEUTRAL] Yes uno uno.
[CUSTOMER][NEUTRAL] Right.
[CUSTOMER][NEUTRAL] Unocinco Quattro.
[AGENT][NEUTRAL] Yes, so.
[CUSTOMER][NEUTRAL] Er.
[AGENT][NEUTRAL] In my carreonic or electronico.
[CUSTOMER][NEUTRAL] For electronic silver New York aroa in my.
[CUSTOMER][NEUTRAL] Maybe the what you say.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] S A B you said on the floor.
[AGENT][NEUTRAL] Oh, OK, but teno sotro, um, so cambua ochoe says esse er decor and quesvida.
[CUSTOMER][NEUTRAL] The hunter Florida.
[AGENT][NEUTRAL] Yocoposan.
[CUSTOMER][NEUTRAL] 33031.
[AGENT][NEUTRAL] Solepouna tartare morona semanamientres lepodarsu numera de polisa pode primiuna tarta temporan and was enpajina the web.
[CUSTOMER][POSITIVE] Cool.
[AGENT][NEUTRAL] Talgo conque Aontas.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] That is a sinosis cortalamada um mescuchavier.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See, like do you.
[AGENT][NEUTRAL] Oh, OK, so no policeava docinco Ocho.
[AGENT][NEUTRAL] Cinco Cinco Ochocinco.
[CUSTOMER][NEUTRAL] I repeat. [PII].
[AGENT][NEUTRAL] Mhm. [PII].
[CUSTOMER][NEUTRAL] Oh sorry no could hear uh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No like.
[AGENT][NEGATIVE] See, so I said [PII].
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] And me [PII], uh-huh.
[CUSTOMER][NEUTRAL] Oh, uh-huh.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][NEUTRAL] Uh-huh. [PII] or [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh you said [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] So it's [PII].
[CUSTOMER][NEUTRAL] OK, let me see [PII].
[AGENT][NEUTRAL] See, I the, the [PII] and then.
[AGENT][NEUTRAL] [PII] the
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] The [PII]
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] On [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] As [PII]
[AGENT][NEUTRAL] I am [PII].
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh-huh, uh-huh.
[AGENT][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Really?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] Oh maybe the [PII].
[AGENT][NEUTRAL] So I am a [PII].
[CUSTOMER][NEUTRAL] OK. I will. OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] For your like from from family.
[AGENT][NEUTRAL] Clasar familia provin andos.
[CUSTOMER][NEUTRAL] Oh, OK, sorry, no problem.
[AGENT][NEUTRAL] Yeah, I'll go male are you there?
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] The the.
[CUSTOMER][NEUTRAL] On something.
[AGENT][NEUTRAL] Uh, spidermas, uh-huh.
[CUSTOMER][POSITIVE] Mhm see perfect.
[AGENT][NEUTRAL] Cena paia just being American publicly bye.
[CUSTOMER][NEUTRAL] Oh yeah.
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] If I answer on the posa numer or gas el gap.
[AGENT][NEUTRAL] See la polia decapia seguradoste disamilia so see mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Um, a la mejorleena depo depo er unosie.
[AGENT][NEUTRAL] Uno Uno Uno.
[CUSTOMER][POSITIVE] Oh perfect.
[CUSTOMER][NEUTRAL] Oh yeah, why not.
[AGENT][NEUTRAL] Let's see
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And uh
[AGENT][NEUTRAL] Sea.
[CUSTOMER][NEUTRAL] No, that's it.
[AGENT][NEUTRAL] OK, that's the one yeah. Bye.
[CUSTOMER][NEUTRAL] You want
[CUSTOMER][NEUTRAL] Right