AccountId: 011433970860
ContactId: 28dd3abb-b120-46be-bc63-ae536c25d179
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 350190 ms
Total Talk Time (AGENT): 127470 ms
Total Talk Time (CUSTOMER): 113734 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/21/28dd3abb-b120-46be-bc63-ae536c25d179_20250421T13:11_UTC.wav
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[AGENT][NEUTRAL] We one of the years.
[CUSTOMER][NEUTRAL] All of one of the, my number is [PII] and [PII]. The school part number is [PII].
[AGENT][NEUTRAL] Now for some numbers.
[CUSTOMER][NEUTRAL] OK, the PA school pass your auto. See, the amount is a provider.
[CUSTOMER][NEUTRAL] Uh, kiss consulars but uh no no claims chemos and biao he said uponto caroon when you are.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] The cafe is Sierra Uno Unoin res tress.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Laraca estre erro unote uno sero cuatro erro tres escen cinco cinco tres.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] OK, Jefferson police uh uno unocinco reredos.
[CUSTOMER][NEUTRAL] MPS 0 C.
[CUSTOMER][NEUTRAL] Prestos.
[AGENT][NEUTRAL] OK, but I prefer to confirm my number completeness.
[CUSTOMER][NEUTRAL] Same number complete is [PII] a zero cuatro 2iete minoviento tao.
[AGENT][NEUTRAL] Mrs.
[CUSTOMER][NEUTRAL] No, I'm like a number for.
[AGENT][NEGATIVE] And deerviio total de losser.
[CUSTOMER][NEUTRAL] Day is a res decorum Marso siete del [PII] Cinco con total de trecientos trestolares.
[AGENT][NEUTRAL] There
[CUSTOMER][NEUTRAL] Just
[AGENT][NEUTRAL] What.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] los cerviciosquele uh bring that and and so on and relation uh cervios medicals or inales.
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] That is Ms.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] That's so um.
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] This is many help or appe American public life.
[AGENT][NEUTRAL] To contact.
[AGENT][NEUTRAL] Which you say safe.
[AGENT][NEUTRAL] No a single.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK, my brother he's also on a consultant.
[AGENT][NEUTRAL] You
[CUSTOMER][NEUTRAL] It's a linear American life to set up onto my for my Ronumiamoscorratamentela claim case because we've been the kill andbiamosal POass do squadtro encuentra Oklahoma City, Oklahoma Cre unodo quatro Marciallos claims porque laarjeta this or.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the American public life in embargo.
[AGENT][NEUTRAL] Lalique er uninstress on a polios.
[AGENT][NEUTRAL] The tele sincon Cinco use parapode oper uniform circa declassing.
[CUSTOMER][NEUTRAL] OK.com.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Laracay much and forensica Lara for for for.
[AGENT][NEUTRAL] principle.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No, no, I'll see more.
[AGENT][NEUTRAL] You don't you.