AccountId: 011433970860
ContactId: 28c5d855-227d-4c3a-b8aa-2850e2ab478c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 114230 ms
Total Talk Time (AGENT): 51854 ms
Total Talk Time (CUSTOMER): 73291 ms
Interruptions: 4
Overall Sentiment: AGENT=0, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/28c5d855-227d-4c3a-b8aa-2850e2ab478c_20250529T15:47_UTC.wav
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[CUSTOMER][NEUTRAL] dermatologist [PII].
[AGENT][NEUTRAL] We're one of the uh.
[AGENT][NEUTRAL] forward.
[CUSTOMER][NEUTRAL] Team Cerrodos [PII].
[AGENT][NEUTRAL] and the conti the telephone or connected.
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] It's just not right.
[CUSTOMER][NEUTRAL] Me
[AGENT][NEUTRAL] More, yes, do you for verific carmen number complete question.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] See Devo correct.
[AGENT][POSITIVE] Perfect. You see, the police is effective primero de venti cuatroement.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] OK, perfect. May the 2 number for favor or 2 number of the reference.
[AGENT][NEUTRAL] Mysore.
[CUSTOMER][NEUTRAL] OK, it's a good number say OK yes painting whatever OK, Mucha gracias auto quetengaia.
[AGENT][NEUTRAL] You did.
[AGENT][NEUTRAL] So this could be a reference immin.
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEUTRAL] No, yeah, seriaole.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] It was, bye.