AccountId: 011433970860
ContactId: 28a076bf-4bca-49cc-98df-ad1bed2d822b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 899390 ms
Total Talk Time (AGENT): 122008 ms
Total Talk Time (CUSTOMER): 171988 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-1.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/28a076bf-4bca-49cc-98df-ad1bed2d822b_20250312T15:11_UTC.wav
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[CUSTOMER][NEUTRAL] Oh, I see.
[AGENT][NEUTRAL] We the.
[CUSTOMER][NEUTRAL] Sabuto Nobre [PII].
[AGENT][NEUTRAL] Oh yes.
[CUSTOMER][NEUTRAL] Uh, see.
[CUSTOMER][NEUTRAL] Mireyao rela mipolisa leo numerro.
[AGENT][NEUTRAL] Put forward.
[CUSTOMER][NEUTRAL] Perolos dos Uno.
[CUSTOMER][NEUTRAL] Quattro Tres Ochoo.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] was.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Singer.
[CUSTOMER][NEUTRAL] The feesiete de juo de milo escientos in cuentaocho.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The Lexioniare [PII].
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] He miera telephone sto just say steero choo.
[AGENT][NEUTRAL] We need demo electronic gas.
[CUSTOMER][NEUTRAL] Dear [PII].
[AGENT][NEUTRAL] for verification for gas.
[CUSTOMER][NEUTRAL] Mere er conos and rena carta.
[CUSTOMER][NEUTRAL] And rela uh uncociendo um premium de scientosesenta unosesenta.
[CUSTOMER][NEUTRAL] Uh, this primios uh paro pero you scudoollia cuanto loques.
[AGENT][NEUTRAL] OK, let me.
[CUSTOMER][NEUTRAL] I I como podemoreto conpagocoma tortasando Carta.
[AGENT][NEUTRAL] Clara and the ends.
[AGENT][NEUTRAL] Sega.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Senior works correspondence and so that er noviembredos.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] No, it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Extassa.
[AGENT][NEUTRAL] including the information.
[AGENT][NEUTRAL] But you said polo la la.
[AGENT][NEUTRAL] Thenformaciono Subancas used the gene informacion he uh said the.
[CUSTOMER][NEGATIVE] No, no quiro con elbanco quiroareta credit.
[AGENT][NEUTRAL] Its director.
[CUSTOMER][NEUTRAL] When I to say, uh, OK, no redo esote la poliativa.
[AGENT][NEUTRAL] No, the sin.
[CUSTOMER][NEGATIVE] Yeah, don't get the.
[AGENT][NEUTRAL] Moto.
[AGENT][NEUTRAL] Uh, a loss nero brero.
[AGENT][NEUTRAL] Yeah, so the police SOC.
[CUSTOMER][NEUTRAL] See, OK, la la la la enguaquila carta meo o fechada el debrero.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Eel Moto premium this aqueciento esenta you know esenta.
[CUSTOMER][NEUTRAL] Iota correct?
[CUSTOMER][NEUTRAL] For
[AGENT][NEUTRAL] to beer and premium.
[AGENT][NEUTRAL] And the.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, I had a
[AGENT][NEUTRAL] OK, but I'm gonna.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] And like.
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Yeah I can I ask you.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEGATIVE] The moment travajo.
[AGENT][NEUTRAL] OK. Mhm.
[CUSTOMER][NEUTRAL] Er er pero puedemi or a puede.
[AGENT][NEUTRAL] Uh, there's a mentorstenpolianus eos and a polio.
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Yeah, OK, um.
[CUSTOMER][NEUTRAL] Ok, uh, puelo momento.
[AGENT][NEUTRAL] Seekla.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah, uh, you know what, I just, uh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, no, I, I
[CUSTOMER][NEUTRAL] How do I know when is the order of
[CUSTOMER][NEUTRAL] Oh, OK, uh.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Uh, you know.
[CUSTOMER][NEUTRAL] Hey.
[CUSTOMER][NEUTRAL] Always
[CUSTOMER][NEUTRAL] Alright, OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, so um
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] But it's not
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright.
[CUSTOMER][NEUTRAL] So, uh,
[CUSTOMER][POSITIVE] Sounds good.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] uh.
[CUSTOMER][NEUTRAL] No, no, no, I.
[CUSTOMER][NEUTRAL] Uh, you order uh.