AccountId: 011433970860
ContactId: 2886e56d-50ee-4031-b9b9-d90c9f1a0fa8
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 27920 ms
Total Talk Time (AGENT): 6961 ms
Total Talk Time (CUSTOMER): 10898 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=2.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/2886e56d-50ee-4031-b9b9-d90c9f1a0fa8_20250130T21:27_UTC.wav
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[AGENT][NEUTRAL] Calling APL, this is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello, [PII]. This is [PII]. Can you hear me?
[AGENT][NEUTRAL] Yes ma'am
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello [PII].
[CUSTOMER][NEUTRAL] You can hear me?
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][POSITIVE] OK, no, that I, I was testing something. Thank you very much, appreciate it.
[AGENT][POSITIVE] You're welcome.