AccountId: 011433970860
ContactId: 28354b31-4743-46ab-934e-61a1a5951f18
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 257238 ms
Total Talk Time (AGENT): 89412 ms
Total Talk Time (CUSTOMER): 123630 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/28354b31-4743-46ab-934e-61a1a5951f18_20250401T20:55_UTC.wav
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[AGENT][NEGATIVE] Yeah the graciapele lela conquientgusto.
[CUSTOMER][NEUTRAL] All I wanna start with you to tell me number is [PII].
[AGENT][POSITIVE] I'm gonna apologize for your Sanchez.
[CUSTOMER][NEGATIVE] Um, can have be mistas is tan activadda. Let me ask ado don't look tore cannot que no no nono activadda.
[AGENT][NEUTRAL] OK, [PII] a number of the polia is nombree telephone and casa jamasea.
[CUSTOMER][NEUTRAL] OK, no matter the is.
[CUSTOMER][NEGATIVE] Uh, erro venticincoochetaue vent.
[AGENT][NEUTRAL] OK, telephone and lama connector.
[CUSTOMER][NEUTRAL] Oh she cinco no incudos to cinco.
[AGENT][NEUTRAL] Give me a moment please.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, once I verificafana immiento direction electronico.
[CUSTOMER][NEUTRAL] Um, me, no si [PII] miloocho, uh, mi mi direction [PII].
[CUSTOMER][NEUTRAL] Uh, can I?
[AGENT][NEUTRAL] Gua electronica.
[CUSTOMER][NEUTRAL] Oh, my go to.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Take it out.
[AGENT][NEUTRAL] [PII] Partners personal management service.
[CUSTOMER][NEUTRAL] Please.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] The La Polia is active of the Napolia Dentalunapolis America Limita.
[CUSTOMER][NEUTRAL] In the unit.
[AGENT][NEUTRAL] Now, let me see knock on no sores.
[CUSTOMER][MIXED] Oh, don't color. OK, I suppose, um, not I love very, um, also that, um.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And I sicologa pero ble una clinical deicolocono que porque no me some queso laosque provedo's parado uh the podo me latis.
[AGENT][NEUTRAL] OK, um,
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Lapolisa Soo cure sattria um si para esttecommo tratainos des de consulta the the problemma um solo cure si siciara.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] It only Coca-Cola and a tale so.
[CUSTOMER][NEUTRAL] Uh, but it, uh, la sita demisomotique oza domestica domestica perouementanale in mia bogadomaido um que una scologa.
[AGENT][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] I don't know says he was to the school right then go.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] So as soon as school yet so manypalos will see you.
[CUSTOMER][NEUTRAL] Oh, OK. Oh, so what was got for me?
[AGENT][NEUTRAL] Mhm yes see independente was independent since [PII] mhm.
[CUSTOMER][NEUTRAL] For me, OK.
[CUSTOMER][NEUTRAL] OK, that's. How can you eat that much gras.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Then now that I'm gonna go.
[CUSTOMER][POSITIVE] No, I told my mother that this is about I'm whoa.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Yes. Mhm, correct.
[CUSTOMER][NEUTRAL] OK, you hear like I think I'm going to the.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It's a
[AGENT][NEUTRAL] OK