AccountId: 011433970860
ContactId: 280ef638-041b-4c0b-8a45-0abed3ad5969
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 10340 ms
Total Talk Time (AGENT): 4998 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/280ef638-041b-4c0b-8a45-0abed3ad5969_20250219T15:41_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL.