AccountId: 011433970860
ContactId: 28095f0d-0571-450d-b530-e6a3a6d7d873
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44659 ms
Total Talk Time (AGENT): 14741 ms
Total Talk Time (CUSTOMER): 19702 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/28095f0d-0571-450d-b530-e6a3a6d7d873_20250527T18:39_UTC.wav
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[AGENT][POSITIVE] Thank you for calling ATL. This is. How can I help you?
[CUSTOMER][NEUTRAL] Hello
[CUSTOMER][NEUTRAL] Yes, so I have going to the uh um I don't know I'm uh gonna do that.
[CUSTOMER][NEUTRAL] I remember, uh.
[AGENT][NEGATIVE] I'm so sorry it's very difficult to hear you um it sounds, the microphone sounds a bit muffled. I'm not, uh, understanding you.
[CUSTOMER][NEUTRAL] I, uh, I have to call back when I get off.
[AGENT][NEUTRAL] You what? I'm sorry?
[CUSTOMER][POSITIVE] I'll give you a call back when I get off of you.
[AGENT][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] I said I will give you a call back when I get out.
[AGENT][POSITIVE] OK, sorry about that.
[CUSTOMER][NEUTRAL] OK.