AccountId: 011433970860
ContactId: 27e9aaf1-4e17-4bc5-a98c-c5c85fc2b0cd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 235029 ms
Total Talk Time (AGENT): 102533 ms
Total Talk Time (CUSTOMER): 71833 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=1.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/28/27e9aaf1-4e17-4bc5-a98c-c5c85fc2b0cd_20250228T20:22_UTC.wav
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[AGENT][NEUTRAL] Natal pole.
[CUSTOMER][NEUTRAL] Oh I wanna tell ala Mariagoa.
[AGENT][POSITIVE] You can want a pleasure the others you know.
[CUSTOMER][NEUTRAL] Um, I say, yeah, yeah, but uh the [PII] don't the car on theta uh I don the pueda is akiennadala.
[AGENT][NEUTRAL] OK, um, may I put the telephone and casa.
[CUSTOMER][NEUTRAL] The dressings.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The Oros.
[CUSTOMER][POSITIVE] Besiete te siete.
[AGENT][NEUTRAL] OK, and the annual policy.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] We have a color.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Terjetarodos cincoresueveres Sea.
[AGENT][NEUTRAL] Oh yeah
[AGENT][NEUTRAL] No masala.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The Jose Cincore.
[CUSTOMER][NEUTRAL] We have a resident.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Forseurdafiases as scientos direction in electronico.
[CUSTOMER][NEUTRAL] See, so you say I know I say.
[CUSTOMER][NEUTRAL] Er [PII].
[CUSTOMER][NEUTRAL] I correese govea [PII] arobagail.
[AGENT][NEUTRAL] OK that you.
[AGENT][NEUTRAL] OK, uh, waste contralia tore and Suaria Sivanuestrapaina web. I am the [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah, I entre bas is lavajo is a pajina dondevaver is the una lupa con piente aventro.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, but I click on.
[AGENT][NEUTRAL] I um.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, um.
[CUSTOMER][POSITIVE] Perfect, yeah, you put already uh on the boy.
[AGENT][NEUTRAL] See, yeah, yeah, um, you send mejoquela part and partamentos unres.
[CUSTOMER][NEUTRAL] Esqueten nolo cambi donor el cinco seculo he started.
[AGENT][NEUTRAL] The.
[AGENT][NEUTRAL] No teniamosum apartamento socacerosincolorata.
[AGENT][NEUTRAL] OK, it's [PII].
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][POSITIVE] See, perfect.
[AGENT][NEUTRAL] OK, I don't know hold on.
[AGENT][NEUTRAL] OK, Lito yeah want the system in a pogo masa.
[CUSTOMER][POSITIVE] No, and I so yeah perfecto muchisima gracia.
[AGENT][NEUTRAL] Mhm when they now they get.
[CUSTOMER][NEUTRAL] Getting up in the.