AccountId: 011433970860
ContactId: 27d9fbdb-6dd7-4136-bd78-c8969950ca9d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 281170 ms
Total Talk Time (AGENT): 96112 ms
Total Talk Time (CUSTOMER): 121366 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/09/27d9fbdb-6dd7-4136-bd78-c8969950ca9d_20250509T15:34_UTC.wav
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[AGENT][NEUTRAL] We the.
[CUSTOMER][NEUTRAL] mucho gusta have nava monitor promotistecaliamiento um el motivo demiamada is porque la senora lose me firmaqueles requiriendo unexplicas on the beneficios para servi medio que to one febrerosiairles lemos and for me the facts.
[AGENT][POSITIVE] Perfect, the being that in number of the polia de laa question.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Del Nora de gap insurance, no, no lo tengo.
[AGENT][NEUTRAL] OK, mypo prefer uh bring the nore completeto O Clara.
[CUSTOMER][NEGATIVE] Uh el numbercompleto is loose.
[CUSTOMER][NEUTRAL] Lane is a [PII] is [PII]
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Ss.
[CUSTOMER][NEUTRAL] Uh-huh
[AGENT][NEUTRAL] I have.
[CUSTOMER][POSITIVE] Good, OK.
[AGENT][NEUTRAL] Lose workers.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Be permit those.
[CUSTOMER][NEUTRAL] Ah, see [PII] permits to line.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Yeah, we just, yes.
[CUSTOMER][NEUTRAL] Yeah just just be in the email.
[AGENT][NEUTRAL] OK, croquetengo lagra and systema solo panor person my body for a conmanofenasimental as well.
[CUSTOMER][NEUTRAL] See serianobirevent milos I think.
[AGENT][NEUTRAL] He put forward.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. to see on a persona correct and a system eriel system on the porqueresel the facts are called 0 m in the beneficius but dio correct.
[CUSTOMER][NEUTRAL] Uh-huh
[CUSTOMER][NEUTRAL] Uh-huh, I see. Put it forward.
[AGENT][POSITIVE] Perfect. I see. Eumo the facts is el ochoitiete.
[AGENT][NEUTRAL] Tree cinco Noventa cuatro painted dress.
[CUSTOMER][NEUTRAL] OK, pito ochoste reseinco novente cuatro ventitres mian con er conten akien.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] A claims department.
[CUSTOMER][POSITIVE] Perfect m muchisimas graciasi yeah, conformacio podemos and toes and biles el documentcuo que que stando paravalokello solicito.
[AGENT][POSITIVE] Yes yes, correct.
[CUSTOMER][NEUTRAL] Mm, refer yam or reference yamal.
[AGENT][NEUTRAL] But a reference to the oi iminbremirestosiso.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK. A left each other, I see.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] Seen the sacoma uno or direct.
[AGENT][NEUTRAL] A settlement is which to me was arament also.
[CUSTOMER][POSITIVE] Uh-huh. Perfect. OK.
[AGENT][NEUTRAL] See, no, no, we only go no no scientos.
[AGENT][NEUTRAL] to see the.
[CUSTOMER][POSITIVE] O Ocho. OK, perfect. So [PII].
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] I yes.