AccountId: 011433970860
ContactId: 27c72450-9f10-4d79-88e3-1279d53b3d9d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 382209 ms
Total Talk Time (AGENT): 238615 ms
Total Talk Time (CUSTOMER): 81421 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/27c72450-9f10-4d79-88e3-1279d53b3d9d_20250131T14:18_UTC.wav
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[AGENT][NEUTRAL] We're gonna.
[CUSTOMER][NEUTRAL] The other one of the, I mean Nobre Vivian erro.
[AGENT][NEUTRAL] the way.
[CUSTOMER][NEUTRAL] OK they claim I said Dia high no recido.
[CUSTOMER][NEUTRAL] Requesta?
[AGENT][NEUTRAL] OK, and local search.
[CUSTOMER][NEUTRAL] And what is that it's um erroentino o te errodo.
[AGENT][NEUTRAL] Pit forward.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, senoro systemmalepodria confirmofenasimmento direction in telefono esta de.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucha gracias telefono.
[CUSTOMER][NEUTRAL] Yeah that you say or just rotre or not re rosiete.
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] Bedevitore [PII].
[AGENT][NEUTRAL] Which you er you want us to relamo. OK, is there relamorelaervicio.
[AGENT][NEUTRAL] Quattro Quattro.
[CUSTOMER][NEUTRAL] Let's see.
[AGENT][NEUTRAL] The Memorial Hospital.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, lamo for the dia [PII] lossinco if we process diadis says.
[AGENT][NEUTRAL] Um, ellipago de quientozola pore relamosa.
[AGENT][NEUTRAL] Mr. [PII].
[CUSTOMER][NEUTRAL] No, you have to check.
[CUSTOMER][NEUTRAL] Cibela cuenta de Lost the sciento quetengopa and gota decintogen.
[AGENT][NEUTRAL] And I was on the permit.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] As correo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] Conten uh.
[AGENT][NEUTRAL] And check, OK. El Chicos and bial Cinto noventere in [PII].
[AGENT][NEGATIVE] Florida reres errosinconteinco scient.
[CUSTOMER][NEUTRAL] You see it's a reta.
[AGENT][NEUTRAL] See, uh, see a direction in a system and check it you want to we no longer see.
[AGENT][NEUTRAL] Yeah so I go.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Um
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Silvio cambia cirque forest moment nostrament porque symbiola direction correct confirm direction symbioes correct in no passing means de la de check it no podemos er cancellalo.
[AGENT][NEUTRAL] Yeah on the sanjo.
[CUSTOMER][NEUTRAL] Iano a manocheque.
[AGENT][NEUTRAL] I check it says so he says the nerolamos so this is the nero check.
[AGENT][NEUTRAL] Caviarnes or elves and.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Correct, er que el quequere tuo i put a salidoreoicinas eliddos.
[AGENT][NEUTRAL] She pueda poo estepago porque this a little indos pue cirque just um just some of this.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Podrique al proximosoloredos and toes er bamosa sits ataque seculo de de la de que el proximodiis is the brero.
[AGENT][NEUTRAL] Palache.
[AGENT][NEUTRAL] Ms.
[CUSTOMER][NEUTRAL] OK, and don't say themo dea this is say deer.
[AGENT][NEUTRAL] Correct, stole uh stenolore Jadisis is the favoriteteno rescina by amarussque noos promos in check.
[AGENT][NEUTRAL] I then informs you stay is a intro linea in general inform information on uh the deposito direct onanco ellugarde lucheque ellaria on deposito directosequcuenta and.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so, OK, when I see and check and see I caviar.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] She des a fortunament unabsquelas informs and el correo casinos.
[AGENT][NEUTRAL] Uh well there's uh there's a.
[CUSTOMER][NEUTRAL] Buenos
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK. OK OK I got it, OK.
[CUSTOMER][NEUTRAL] Oh OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I thought.
[CUSTOMER][NEUTRAL] That's all.
[AGENT][NEUTRAL] But
[CUSTOMER][NEUTRAL] OK, Odo gracia.
[AGENT][POSITIVE] Getting an excellent.
[CUSTOMER][NEUTRAL] I'm gonna ask [PII] bye bye.