AccountId: 011433970860
ContactId: 27c620c0-46be-47f9-94e1-829cd50ffbd6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 572419 ms
Total Talk Time (AGENT): 200169 ms
Total Talk Time (CUSTOMER): 191770 ms
Interruptions: 1
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/14/27c620c0-46be-47f9-94e1-829cd50ffbd6_20250514T19:08_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We want gusto.
[CUSTOMER][NEUTRAL] Avia campus.
[AGENT][NEUTRAL] When I start this.
[CUSTOMER][NEUTRAL] See what the lab clinica the the the diagnosis Center for Wing in MRI la ma.
[CUSTOMER][NEUTRAL] The de do.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In the scienter represents the bill in seguro or sit cordinane.
[CUSTOMER][NEUTRAL] The pore queer Americaublagapagan.
[AGENT][NEUTRAL] Miano.
[CUSTOMER][NEUTRAL] S
[CUSTOMER][NEUTRAL] See see Senior, um.
[CUSTOMER][NEUTRAL] Meapiendo.
[CUSTOMER][NEUTRAL] From noonna.
[AGENT][NEUTRAL] C, so number of the certificate uh-huh.
[CUSTOMER][NEUTRAL] See er inticuatro.
[CUSTOMER][NEUTRAL] 60 inticuatro qui do say cinco MLS.
[AGENT][NEUTRAL] Serve inticuatro quince.
[AGENT][NEUTRAL] Doses and I think.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Crodos uatro quince.
[CUSTOMER][NEUTRAL] Dofa Cinco Melie.
[CUSTOMER][NEGATIVE] Porcaro.
[AGENT][NEUTRAL] But we can
[AGENT][NEUTRAL] Indiana permit 744.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, senior campoma. Let me confirm so fechana immiento direct telephone.
[CUSTOMER][NEUTRAL] See fechain [PII] la [PII].
[AGENT][NEUTRAL] Like a mention telephone and sits.
[CUSTOMER][NEUTRAL] See for
[CUSTOMER][NEUTRAL] See um Southwest [PII] renal reincoat stevedos or just.
[AGENT][NEGATIVE] electronico sociopoli pue.
[CUSTOMER][NEUTRAL] See bueno porque moss mio no seal oposo [PII] campos terete arova hotmail.com.
[AGENT][NEUTRAL] It says the system is gracias sport carto is is informac senor campus you want us to stay amandovido quere clamo caple no ubrio.
[AGENT][NEUTRAL] EK um [PII].
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Codia and recio medical sor campos.
[CUSTOMER][NEUTRAL] Yeah for.
[CUSTOMER][NEUTRAL] And tri at all.
[CUSTOMER][NEGATIVE] Feata la fecha norecuafola fecha queued.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] El monto que queres cuantocio.
[CUSTOMER][NEUTRAL] The Tao Tao.
[AGENT][NEUTRAL] OK. Antiana.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. So, occasion clamo quepagamosparass diagnostic center for women pasa fecha [PII] ventaventi cuatro es un prosemento yo.
[CUSTOMER][NEUTRAL] C
[AGENT][NEUTRAL] Go meet them.
[AGENT][NEUTRAL] OK, CS on MRI del delseno.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Oscarpoli line foracion.
[AGENT][POSITIVE] Concrete I respect to permit.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] I know, uh, suppolisa servicios and buatorio enera campos bringa una covertura de cuatrosinosola desorilla.
[AGENT][NEUTRAL] the Clement question.
[CUSTOMER][NEUTRAL] Cha
[AGENT][NEUTRAL] Islamo apelelo pago el dia unjuio des Melviticuato leviamos el pagoreamente ala facilida center for women.
[AGENT][NEUTRAL] Um, let me.
[AGENT][NEUTRAL] So Mr.
[AGENT][NEUTRAL] Go
[CUSTOMER][NEUTRAL] I get that.
[AGENT][POSITIVE] Perfect. Mcucha senora campos.
[CUSTOMER][NEUTRAL] Seekuchado.
[AGENT][NEUTRAL] Perfect. Olement now. OK islamo forpagado diagnostic Center for Women ella fea del on dejuio ends meat apele pagola canda de cuatrocinto dolareile via unexca the beneficio Santos comosus casao tees candoles averque con el pao deus quatrocinto dolaresel maximo beneficio.
[AGENT][NEUTRAL] A para deervicio saladogotado coneso quatrocintozolasporeoescauna dicia de scientosave contaocho que latino curiole porqueal maxiosepago.
[CUSTOMER][NEUTRAL] Oh yeah maximopago oh.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Osao cuentosa era de lo scient.
[AGENT][NEUTRAL] That yes.
[AGENT][NEUTRAL] TL el el coro totalque via era the quinientoses and contra intaocho yappele pagolos quatrosciento zollares.
[CUSTOMER][NEUTRAL] Yeah, I'm here.
[CUSTOMER][NEUTRAL] No, I don't.
[AGENT][NEUTRAL] Who do you answer in Elcheque.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] See your sciento ento erranquinientos.
[AGENT][NEUTRAL] Enquinientosesa uve contrataocholocavia applicao seguro principal commo deusibu parreos reservio.
[CUSTOMER][NEUTRAL] Oh see.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Aero campos.
[CUSTOMER][NEUTRAL] No, to come in.
[CUSTOMER][NEUTRAL] Yeah, that's all I think you do when you see my dad, yeah.
[AGENT][NEUTRAL] It's.
[CUSTOMER][NEUTRAL] OK. Bye-bye.