AccountId: 011433970860
ContactId: 27c243df-b590-473c-b8b5-ff4ff9d3bd56
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 630780 ms
Total Talk Time (AGENT): 308908 ms
Total Talk Time (CUSTOMER): 179120 ms
Interruptions: 2
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/27c243df-b590-473c-b8b5-ff4ff9d3bd56_20250603T14:48_UTC.wav
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[AGENT][NEUTRAL] one of the years.
[CUSTOMER][NEUTRAL] Olas.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] Hola er er it's in a.
[CUSTOMER][NEUTRAL] Er in Biona erjeta de gap.
[CUSTOMER][NEUTRAL] But uh
[CUSTOMER][NEUTRAL] I take it.
[CUSTOMER][NEUTRAL] Uh, uh, you una takelaacion.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The um MRI Isabella.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] I say is a status de la recla mail.
[AGENT][NEUTRAL] Antenna.
[AGENT][NEUTRAL] in.
[CUSTOMER][NEUTRAL] Centino redo Quattro safe.
[AGENT][NEUTRAL] 032 size permit and 74.
[AGENT][NEUTRAL] OK, so let me confirm so polio.
[CUSTOMER][NEUTRAL] November 10 days versus Cinco directly in [PII] or [PII].
[CUSTOMER][NEUTRAL] You know the telephone.
[AGENT][NEUTRAL] Music sociopolia.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] verification.
[CUSTOMER][POSITIVE] Preciosa.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Uh, for confirmer or bring the LD deerio de la la.
[CUSTOMER][NEUTRAL] I give you.
[CUSTOMER][NEUTRAL] The moment [PII].
[AGENT][NEUTRAL] To.
[AGENT][NEUTRAL] So strelaionare clamo uh Obana unos uh cerviio medical Christeson stand up MRI of Fort Lauderdale lire de fabredalos me cinco.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] She is an offer for lower and then fine.
[AGENT][NEUTRAL] In [PII].
[AGENT][NEUTRAL] Sibkioero um MRI era and the address [PII].
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Oh, OK, I.
[AGENT][NEUTRAL] So listen, so listen.
[AGENT][NEUTRAL] No spare latia to reins and resins but uh.
[AGENT][NEUTRAL] Dan era de febrero.
[AGENT][NEUTRAL] E.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] This is on the Piara.
[AGENT][NEUTRAL] Correct, the CSO is on the rape resi entredose in ferro.
[CUSTOMER][NEUTRAL] Theunto but uh the physical maximo.
[CUSTOMER][NEUTRAL] OK no.
[AGENT][NEUTRAL] El Maximorevaerelligado almonto totalquelalifiervicio some uh outpatient.
[CUSTOMER][NEUTRAL] Uh, but extraoque bar cartadute don the fiercervicio pero de siaqueno quenostacuerto.
[AGENT][NEUTRAL] Lola.
[CUSTOMER][NEUTRAL] They don't know I mean look at look at governing.
[AGENT][NEUTRAL] Goodpala vistases pre lisapagosincuenta eso tado and the prose uh a doctoressel copago de la visa es la partageguelia no cure sineargo heel doctorle releasesa proseoretamentodurante estabviciay on Raosekisiltrasono is a sangre etc. etc.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Intoses is a part the Clone de la polia.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Do elinosayases get reciendo.
[AGENT][NEUTRAL] Elsa in circle just elmio inue or elvier strength.
[AGENT][NEUTRAL] Esto indios is estacion will check is just yeah elsmore.
[AGENT][NEUTRAL] All of the salid el ellus.
[AGENT][NEUTRAL] The proximal que and so.
[CUSTOMER][POSITIVE] OK, bueno mucha gracias.
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEGATIVE] No, because I didn't plan.
[AGENT][NEUTRAL] Seal plan.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] She a mantila ertoloste so uncontratoelle.
[AGENT][NEUTRAL] The qua quair contrato consul.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm, OK, I could you said.
[AGENT][NEGATIVE] er so errafira la renova.
[CUSTOMER][NEUTRAL] No, I'm not see I say and you say.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Is this the cure.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] If the renovara or the pri you know quebajovatura as their pla the I used to the meat but uh but uh lao pasado.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] When you stay a solar um
[AGENT][POSITIVE] Assepocote is Cambio and those beneficios our mentor this is Cambio significantti and so beneficios.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEGATIVE] No, no, follow me, no.
[AGENT][NEUTRAL] And the ones er queroounta conola alachetave user quevi effective date is el dia the effective la polisa que this apart the el primero de
[AGENT][NEUTRAL] The Julios so polia uh peso er activa sine embargo um noai una fecha de caucciapolisa aminos queuste decida.
[CUSTOMER][NEUTRAL] Te Julia.
[AGENT][NEGATIVE] Uh no no plan.
[AGENT][NEUTRAL] Oh and el Cao decute Cambio Malo.
[CUSTOMER][NEUTRAL] Mhm mhm.
[AGENT][NEUTRAL] A person or a persona and extend on.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sine embargo.
[CUSTOMER][NEUTRAL] In the the.
[AGENT][NEUTRAL] You hear me?
[CUSTOMER][NEUTRAL] Uh-huh, see the preuno.
[CUSTOMER][NEUTRAL] Yeah remanent mi mi cure see Iremanent so it the.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, it's a a junta, uh, a lacubierta de la proximarenanovaquepierre.
[AGENT][NEUTRAL] To meet them. I'm also is uh an official in the.
[AGENT][NEUTRAL] La Cobertuna uh is is is total mee ala ala renore and re Julio.
[AGENT][NEUTRAL] Augusto.
[AGENT][NEUTRAL] Also sayslia la reno as as de loss instavajo sine embargola over tura medicasua is a part del primero de nero as trite you know in the nero de calao.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] cirque.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Uh los beneficios, um, no, no, no cambian or polomenos los beneficios delveinco no one cambian.
[AGENT][NEUTRAL] This.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] And Aedos for the silo delviteinco.
[CUSTOMER][NEUTRAL] OK, tell him.
[CUSTOMER][POSITIVE] Gracia India.
[AGENT][NEUTRAL] Al.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Nice.