AccountId: 011433970860
ContactId: 276e8941-a55e-486e-bb81-3845b45e151a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 231210 ms
Total Talk Time (AGENT): 57620 ms
Total Talk Time (CUSTOMER): 73458 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.6, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/276e8941-a55e-486e-bb81-3845b45e151a_20250213T17:17_UTC.wav
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[AGENT][NEUTRAL] Gracia American Public Life. My number is [PII]. Come on.
[CUSTOMER][NEUTRAL] [PII] [PII].
[CUSTOMER][NEUTRAL] yeah like for my surname is [PII] or you wanna copy the
[CUSTOMER][NEUTRAL] The jeta.
[AGENT][NEUTRAL] OK, the number of the polisa.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] No, OK, yeah no sociorfa.
[CUSTOMER][NEUTRAL] Uh, the [PII].
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][POSITIVE] Call me number and the report will be covered.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Alright how many what you need to stuff.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Alright, that one will be.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEGATIVE] Poos carvajole uh press on the tetravaja squire mala company.
[CUSTOMER][NEUTRAL] Yeah, is Monsant International.
[AGENT][NEUTRAL] Melo delerena.
[CUSTOMER][NEUTRAL] Monsante [PII] A Monsant.
[CUSTOMER][NEUTRAL] International.
[AGENT][NEUTRAL] Your number is 2 per hour.
[CUSTOMER][NEUTRAL] Sandra.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Rain.
[AGENT][NEUTRAL] He's a telephone.
[CUSTOMER][NEUTRAL] Uh, chose [PII].
[AGENT][NEUTRAL] So Paresequerea yo tienes seguro no sotrositseapa cercontrapania.
[AGENT][NEUTRAL] Less.
[AGENT][NEUTRAL] Estapolia Selo de dedos meal.
[AGENT][NEUTRAL] Vinticuatore primero dos venti.
[AGENT][NEUTRAL] So you can see.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] Um, no, Tola compania no novacono sotros.
[CUSTOMER][NEUTRAL] OK, that they have a porquetos celeapa.
[CUSTOMER][NEUTRAL] Porque la companes in this.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] My God, that's another thing.
[AGENT][NEGATIVE] Oh, no.
[CUSTOMER][NEUTRAL] Oh, and not a problem. They have a they have a very one your second and it's a sad reda.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] The reprimerodos mil venti cuatrosi.
[CUSTOMER][NEUTRAL] OK, yeah, I may open the long so.
[CUSTOMER][NEUTRAL] [PII] OK.
[AGENT][NEUTRAL] I see.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII] that is being my American public life bye.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] OK. Bye.