AccountId: 011433970860
ContactId: 276e50e6-1c3b-4545-954b-e8373dfe4d95
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 469100 ms
Total Talk Time (AGENT): 270819 ms
Total Talk Time (CUSTOMER): 102491 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.1, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/276e50e6-1c3b-4545-954b-e8373dfe4d95_20250619T14:28_UTC.wav
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[AGENT][NEUTRAL] One of the years.
[CUSTOMER][NEUTRAL] Or his allies.
[AGENT][NEUTRAL] One of the Sanchez coming up.
[CUSTOMER][NEUTRAL] Hey, er, in el plan you don't.
[AGENT][NEGATIVE] OK, to the boy you're gonna put in there and no certificate.
[CUSTOMER][NEUTRAL] 6 months.
[CUSTOMER][NEUTRAL] Noros and
[CUSTOMER][NEGATIVE] Perrodosos.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Dos Ocho Nuecuatro.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] telephone.
[CUSTOMER][NEUTRAL] Martodos del mino eso gentino.
[CUSTOMER][NEUTRAL] Beniochotia uno clip I go playing apartamento dos errodos.
[CUSTOMER][NEUTRAL] ie te thingiete dos uatrotre tressiete.
[AGENT][NEUTRAL] To grassesses important decor electronico you still include conapolisa.
[CUSTOMER][NEUTRAL] Uh, no recu electronics pino puntos Sanchez benticuatro arova gmail.
[AGENT][NEUTRAL] Mucha gracia see an effect of electronic oscia in your Sanchez severe assistencia medical or dental.
[CUSTOMER][NEUTRAL] Uh quierra is the te esto mere assistencia.
[AGENT][NEUTRAL] But er and a quio polisa senor Sanchez Etienne differentes beneficios connoultros entrello esta lacoverturame la Covertura incasocuting and accidente incasocute uh necessite incapacia or informal accidente it me la coertura dental.
[CUSTOMER][POSITIVE] Perfectoabel and do forma medica irrental.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK. Um.
[AGENT][NEUTRAL] But.
[AGENT][NEUTRAL] She's a fiction attarese uh que this Carrington, brother.
[CUSTOMER][NEUTRAL] They carrying some.
[AGENT][POSITIVE] Perfecto esto significque estapolisacute partipa bajolarede carrington esque cirqueist participton.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Elseguroserviciosa.
[AGENT][NEUTRAL] Um,
[AGENT][NEGATIVE] But informacion cerca de medios quesbalare carton.
[AGENT][POSITIVE] Lovito entre alapain triple punto I am a public punto come.
[AGENT][NEUTRAL] I used to buying a.
[AGENT][NEUTRAL] Ungar on the contra uh medical ensario.
[AGENT][NEGATIVE] I bassad sad and salosuede busqueronelliaque andaria.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] most uh.
[AGENT][NEUTRAL] Para el Grupo para lavertu America America.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, Palatume well format no pue ver quela parttavajo this multi plan.
[CUSTOMER][NEUTRAL] Um, sitania la you think what lao lao lapata apele carrington.
[AGENT][NEUTRAL] Alright I just.
[AGENT][NEUTRAL] Mhm. OK, not a masque so the apple.
[CUSTOMER][NEUTRAL] No, so I'm in theta.
[AGENT][NEUTRAL] OK, and you weaseloscient envialle unaopia er dearta virtual acorreo electronic system.
[AGENT][NEGATIVE] I laid forma um in lacheta.
[CUSTOMER][NEUTRAL] The and
[AGENT][NEUTRAL] But don't you step yammar O and linea the multipla punto comparse puescar mediosquele pro ervicios and caso informal accident.
[AGENT][NEUTRAL] It's a cityina is solamente is a tele solo para la part America paralaparental moledi tienalcito the American public life happy. I am a public punto.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] No way.
[CUSTOMER][NEUTRAL] No, so I'm in era.
[AGENT][NEUTRAL] See, uh, Leo.
[AGENT][NEUTRAL] Paraquebuque medis deists and aria entre la tale. I am a public punto.
[AGENT][NEUTRAL] I contumetal.
[AGENT][NEUTRAL] [PII] de la tale biparano el lineia como unnum telephone.
[CUSTOMER][NEUTRAL] Yeah, well cubenefi thing up on Rao he algunolaio masina chemmecure.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Correct and seeennese cao tenrioque querea una cuenta and elito linea. I'm a public punto con paras beneficiosquelapolida.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Solocora electronico alal devemosmvier esta argeta es permeta [PII] [PII].
[CUSTOMER][POSITIVE] Uh correct.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII]
[AGENT][NEUTRAL] That effect.
[AGENT][POSITIVE] Excellente lasimoto.
[CUSTOMER][NEGATIVE] Not at all.
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Yeah anyway. Bye-bye.