AccountId: 011433970860
ContactId: 274f6aa8-82fb-4e1f-8316-21efb174cd36
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 71629 ms
Total Talk Time (AGENT): 4110 ms
Total Talk Time (CUSTOMER): 21486 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/274f6aa8-82fb-4e1f-8316-21efb174cd36_20250604T21:43_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh, hold on, give me a second. Let me pull out my paperwork.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEGATIVE] OK, um, one of the, um, medical is send me, sending, sending me a bill because they say you, you did not wanna pay for it.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?