AccountId: 011433970860
ContactId: 274cf45b-20ed-4cef-9449-ed5078b5acf7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 316459 ms
Total Talk Time (AGENT): 103725 ms
Total Talk Time (CUSTOMER): 138058 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/274cf45b-20ed-4cef-9449-ed5078b5acf7_20250613T17:04_UTC.wav
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[AGENT][NEUTRAL] We want to sell this conquito.
[CUSTOMER][NEUTRAL] Uh, not Dire is [PII].
[AGENT][NEUTRAL] What is the answer come on the way.
[CUSTOMER][NEUTRAL] One of the
[CUSTOMER][NEUTRAL] Minobrero salinamire re estro salina uh the una arqueca the the the beneficio of vena.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh, it the asicommodos message your man they can launo involve [PII] era abisar que no necessito yola tarta porqueo teno otra seuranta.
[AGENT][NEUTRAL] OK, uh, the polia and curing foracion people are assisted the other way.
[CUSTOMER][NEUTRAL] SS uh-huh Scutro 00 vento cuarenta.
[AGENT][NEUTRAL] No numeral policies number policy certificate number quepiaa.
[CUSTOMER][NEUTRAL] no
[AGENT][NEUTRAL] Can no no, no, cannocoma senora.
[CUSTOMER][NEUTRAL] I put this.
[CUSTOMER][NEUTRAL] No, no, no tango, no the tango la tacheta on there is a queen's a numeral.
[AGENT][NEUTRAL] Indiana.
[AGENT][NEUTRAL] Metacion.
[CUSTOMER][NEUTRAL] OK, my number is [PII].
[AGENT][NEUTRAL] President [PII].
[CUSTOMER][NEUTRAL] My number is [PII].
[AGENT][NEUTRAL] So you was [PII].
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Hota OR.
[CUSTOMER][NEUTRAL] 4
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] E
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] I said that intra forum.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] telefono.
[CUSTOMER][NEUTRAL] See, I yeah os messages.
[AGENT][NEUTRAL] Mhm. Li.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] Later, OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, see, so you know Joaquin, uh, la unica polia que pees on a poliaallada part delbrinco noveoninguna Otura activva imagino que la la ta residio for alor.
[AGENT][NEUTRAL] They don't know.
[CUSTOMER][NEUTRAL] Uh, OK, see you and polo activates you have medique solamente era unarta the queue solamente osmo papanicola solamente so and and porque cache.
[CUSTOMER][NEUTRAL] And to pores so just have a lando para desirlesqueor favor nolona at ivar er no queroslata querolalasea they say they'll they'll say the beneficial.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm. Silapitola jetava er or laurapele no la part delbril desquein novenaturavate est momento.
[CUSTOMER][NEUTRAL] OK, and then as much as it is imme well when I commander or on the tangoque directamente.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] Why you put the marker.
[AGENT][NEUTRAL] Puey moment and called cao quitasimenta jeta contento.
[CUSTOMER][NEUTRAL] Ah, OK, it's 7 which is in my gras is the payment you can hang on when there.
[AGENT][NEUTRAL] You.
[CUSTOMER][POSITIVE] Gracia, gracious.