AccountId: 011433970860
ContactId: 2738ff02-51d8-4606-8542-3cc6360044d7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 52919 ms
Total Talk Time (AGENT): 8822 ms
Total Talk Time (CUSTOMER): 22487 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/2738ff02-51d8-4606-8542-3cc6360044d7_20250428T17:38_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Uh yes, ma'am, um.
[CUSTOMER][NEUTRAL] My name is [PII]. Um, I've been going to the dentist a couple of times now and I've paid the full price both times and I was just wondering how I go about.
[CUSTOMER][NEUTRAL] To see if I, um, you know, qualify for, you know, whatever you guys pay back or something like that.
[AGENT][NEUTRAL] OK. I'm so sorry. It's a bit difficult to hear you, um.
[CUSTOMER][NEUTRAL] Can you hear me now?
[CUSTOMER][NEUTRAL] OK