AccountId: 011433970860
ContactId: 272d99b7-33c7-4cc4-b5a8-d83a10dd56dd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3930 ms
Total Talk Time (AGENT): 3930 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/15/272d99b7-33c7-4cc4-b5a8-d83a10dd56dd_20250515T13:28_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?