AccountId: 011433970860
ContactId: 2726e7ab-5466-4c71-84e6-ec4bb69cbb74
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5599 ms
Total Talk Time (AGENT): 3909 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/06/2726e7ab-5466-4c71-84e6-ec4bb69cbb74_20250506T19:03_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?