AccountId: 011433970860
ContactId: 270ecf36-3404-4b80-a88a-642d0d0a088f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 161330 ms
Total Talk Time (AGENT): 14719 ms
Total Talk Time (CUSTOMER): 15439 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/270ecf36-3404-4b80-a88a-642d0d0a088f_20250307T14:59_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][POSITIVE] Happy Friday, [PII].
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hey, [PII], how are you doing?
[CUSTOMER][NEUTRAL] Can you hear me?
[AGENT][NEUTRAL] Can you hear me?
[CUSTOMER][NEUTRAL] I can hear you, can you hear me?
[AGENT][NEUTRAL] This is Lising customer service.
[AGENT][NEUTRAL] Oh, can you hear me?
[CUSTOMER][NEUTRAL] I can hear you.
[CUSTOMER][NEUTRAL] I can hear you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I can hear you.
[CUSTOMER][NEUTRAL] I can hear you, [PII].