AccountId: 011433970860
ContactId: 2679ca68-a86b-437c-ae79-4dfb7627755a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 205160 ms
Total Talk Time (AGENT): 92712 ms
Total Talk Time (CUSTOMER): 100551 ms
Interruptions: 3
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/2679ca68-a86b-437c-ae79-4dfb7627755a_20250117T20:11_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Ola esperanza traves representan hispanoque.
[AGENT][NEUTRAL] Uh, no, I was.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Was it er.
[CUSTOMER][NEGATIVE] Oh bueno, no bueno graciodios.
[CUSTOMER][NEUTRAL] Via es esperanza del Baptistavaricadus beneficio and una pacientes I a gypsy Roman.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Imesaber condostelito paraarro de polisao queneesitote primero de mi parteon.
[AGENT][NEUTRAL] No, it's not a police.
[CUSTOMER][NEUTRAL] Across n o cro unoes.
[AGENT][NEUTRAL] Which yes no la.
[CUSTOMER][NEGATIVE] No I'll stay.
[CUSTOMER][NEUTRAL] See see the what you says Cinco see at the address says 00 Cinco.
[AGENT][NEUTRAL] Linear reconnect on pans.
[CUSTOMER][NEUTRAL] No, I see.
[AGENT][POSITIVE] Perfect. Let me check gracias.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEGATIVE] No for verific number complete de la feo de la.
[CUSTOMER][NEUTRAL] See as gypsy Romans siete delta you know.
[AGENT][NEUTRAL] Which is on the para elle beneficials correct.
[CUSTOMER][NEUTRAL] Go retoi TNA unasita paratrasono.
[AGENT][NEUTRAL] Perfect. Right uh solamente laserquesto is unaca de las a disclaimer kill a police.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] This doctor and uh.
[CUSTOMER][NEUTRAL] Uh, so central see the, the imaging uh the radiola Frea mhm correct.
[AGENT][POSITIVE] Oh, OK, perfect.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] One of the poliacure as the maxi resins in cuenta de la resor paraservis outpatient care examine the diagnostic or lisa ennos and a facilibulaia own MRI facility or.
[AGENT][NEUTRAL] Um, Centroque uh imagine.
[CUSTOMER][NEUTRAL] OK, so our idea is stressing cuenta, no.
[AGENT][NEUTRAL] Yes he is.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, so I at the end a quintopar 2 Cinco dela des porque ellutra solidos on resinto so entre cinco cones and Taos. OK, a me pueda on numero the referenci to port power.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Rodeo immins scurriotteo lao.
[CUSTOMER][POSITIVE] OK, perfecto so uno the beeventicte muchisimas graciaque when.
[AGENT][NEUTRAL] Need to think of.
[CUSTOMER][NEUTRAL] Huh? Well, you said.
[AGENT][NEUTRAL] No they they to toy sorry I know I'm having to see it at the pocket.
[CUSTOMER][NEUTRAL] No, unodiasisiete, no, unodiistementeventicinco.
[AGENT][NEUTRAL] Oh, OK, for the.
[CUSTOMER][NEUTRAL] No, no Seupe, no separate groupe, no pasada, no, it's a.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] Eto muchisima graciaiafia semana.
[AGENT][NEUTRAL] You want, you want to put a because you want to pay.
[CUSTOMER][NEUTRAL] I tell Lugo.
[CUSTOMER][NEUTRAL] Bye bye.
[CUSTOMER][NEUTRAL] One minute bye bye.