AccountId: 011433970860
ContactId: 2673e94f-0c14-407e-9440-c2f5a0de84bf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5769 ms
Total Talk Time (AGENT): 5000 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/2673e94f-0c14-407e-9440-c2f5a0de84bf_20250122T21:33_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good afternoon thank you for calling APL this is [PII] how can I help you?