AccountId: 011433970860
ContactId: 2644b2b3-a2c2-4c68-b8ec-062a3f0802cc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 44409 ms
Total Talk Time (AGENT): 18796 ms
Total Talk Time (CUSTOMER): 24408 ms
Interruptions: 0
Overall Sentiment: AGENT=1.4, CUSTOMER=2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/2644b2b3-a2c2-4c68-b8ec-062a3f0802cc_20250207T14:30_UTC.wav
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[CUSTOMER][POSITIVE] 509 is good.
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Hi, good morning. My name is [PII]. I'm calling from Minors dermatology. I was speaking to somebody earlier, but I forgot to get their name and reference number.
[CUSTOMER][NEUTRAL] Um, for patients verification.
[AGENT][NEUTRAL] You
[AGENT][NEUTRAL] Was it [PII]?
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] My name is [PII] The [PII].
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And there's no call reference number, um, you can use my name and today's date.
[CUSTOMER][POSITIVE] [PII]. OK, alright, thank you so much.
[AGENT][POSITIVE] You're welcome. Thanks for calling APO.
[CUSTOMER][POSITIVE] Have a good one bye bye.
[AGENT][NEUTRAL] Bye bye.