AccountId: 011433970860
ContactId: 261b17a0-d6ef-4559-afb2-65530c221359
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 56360 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 11619 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/15/261b17a0-d6ef-4559-afb2-65530c221359_20250115T20:04_UTC.wav
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[CUSTOMER][NEUTRAL] There's another pathology.
[CUSTOMER][NEUTRAL] 43
[CUSTOMER][NEUTRAL] If it's the insertion of my port on the day.
[CUSTOMER][NEUTRAL] All of this is from BSA.
[CUSTOMER][NEUTRAL] All of that.
[CUSTOMER][NEUTRAL] All of that.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] From [PII]