AccountId: 011433970860
ContactId: 260d34b5-2c4d-4afa-89aa-5bac16667f46
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26899 ms
Total Talk Time (AGENT): 12911 ms
Total Talk Time (CUSTOMER): 3228 ms
Interruptions: 0
Overall Sentiment: AGENT=1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/09/260d34b5-2c4d-4afa-89aa-5bac16667f46_20250109T20:32_UTC.wav
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[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] Yes, can you hear me?
[CUSTOMER][NEUTRAL] Hello.
[AGENT][NEUTRAL] I'm here. Can you hear me? Hello?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL. My name is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.