AccountId: 011433970860
ContactId: 25e57698-ff25-4a78-83eb-e5e97de57eb0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 295600 ms
Total Talk Time (AGENT): 129280 ms
Total Talk Time (CUSTOMER): 123057 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/30/25e57698-ff25-4a78-83eb-e5e97de57eb0_20241230T20:54_UTC.wav
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[AGENT][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] any.
[CUSTOMER][NEUTRAL] Er yo estoyamando questava and aero orita and don't say a yo mediroqueyarra is seguro para scomo yokojian el segurosaba conil maquelual.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mekubreel seguroteno con elluseyama mm yeah he heard.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, um, so you know.
[CUSTOMER][NEUTRAL] OK, Pello Polia Crodos incuinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Venti Cincogenticuadra.
[AGENT][POSITIVE] OK perfect.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, I don't remember the telephone and connect that.
[CUSTOMER][NEUTRAL] See Dores.
[CUSTOMER][NEGATIVE] Trero de ochocuatro errores.
[AGENT][NEUTRAL] OK, yes, yes.
[AGENT][NEUTRAL] OK, um, me verifica super simian electronico.
[CUSTOMER][NEUTRAL] OK, tirese Milove [PII] [PII] rest right codigo postal [PII] er charlenisbatista roba you me [PII].
[AGENT][POSITIVE] Good.
[AGENT][NEUTRAL] Ok, so tea and [PII] um tofu una visitsal doctor [PII], OK, um.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] Ead urgent care or Ceciamente un physician's office.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEUTRAL] Oh no sorry. See, uh, is in urgent care or no?
[CUSTOMER][NEUTRAL] Uh, the significant.
[AGENT][NEUTRAL] Urgent care [PII].
[AGENT][NEUTRAL] I hope you've seen.
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Eyouna prevaybarao and don't say you fuo yeah yeah checkia melo no tube ca raita.
[AGENT][NEUTRAL] Hm
[AGENT][NEUTRAL] Mm.
[AGENT][POSITIVE] OK, juicina and regula, OK, um, the there is some beneficial.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah pagos in the vertura um locustein cono so cure and sibaloica doctor attasincuentalare porvia at the quatrovisita coano.
[CUSTOMER][NEUTRAL] OK, I say, OK, see you employ your boy manana no.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] His solo sincuenta no so comoso sincuenta city yo mass in cuentante reposable and uncorraitional mass in cuenta.
[CUSTOMER][NEUTRAL] Oh, OK, Osaque genrenquesia sincuentrepa.
[AGENT][POSITIVE] Correct, that's yes.
[CUSTOMER][NEUTRAL] It's a pasa de sincutado la re era for me.
[AGENT][NEUTRAL] Correct not solo sincuenta he was a reso so the hemplosi in the coata not the corrimolo sincuente is the curlovente.
[CUSTOMER][NEUTRAL] OK, and the end and the quesotura delta.
[AGENT][NEGATIVE] Um, no beneficio Sogata cuatro visa forano.
[CUSTOMER][NEUTRAL] OK, yeah, send in.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, is put.
[AGENT][NEUTRAL] Yeah so now telling me.
[AGENT][NEUTRAL] Uh, the erospaga desillo.
[CUSTOMER][NEUTRAL] Well, the rose la.
[AGENT][NEGATIVE] No funaria palo que lavilafia officina doctorsusa mas de cuatrosa susa cuatro jerquinton escubiero.
[CUSTOMER][NEGATIVE] Oh no.
[CUSTOMER][NEUTRAL] OK, so er cuatrove ma quatrovese.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Quadroveseano is quatroveseano is maximum correct.
[CUSTOMER][NEUTRAL] Quatro deer.
[CUSTOMER][NEUTRAL] OK, and then.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Then I.
[CUSTOMER][NEUTRAL] No, so I mean that I.
[AGENT][NEUTRAL] But you know grape.
[CUSTOMER][NEUTRAL] A Y Y