AccountId: 011433970860
ContactId: 2561d6a3-ea41-4b68-8e6d-6fd95eb2e25f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 306119 ms
Total Talk Time (AGENT): 134159 ms
Total Talk Time (CUSTOMER): 79526 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/2561d6a3-ea41-4b68-8e6d-6fd95eb2e25f_20250530T13:09_UTC.wav
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[AGENT][NEUTRAL] I wanted to ask.
[CUSTOMER][NEUTRAL] The number have calls.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] Get the medics.
[CUSTOMER][NEUTRAL] No
[AGENT][NEUTRAL] number of.
[CUSTOMER][NEUTRAL] Certres cinco cincodos.
[AGENT][NEUTRAL] outpatient certificate number in hospital sir nomelatavajoue.
[CUSTOMER][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] C 0 C.
[CUSTOMER][NEUTRAL] Sierra uno nue uno dosecuatro.
[CUSTOMER][NEUTRAL] A me mama.
[CUSTOMER][NEUTRAL] Ely Out.
[AGENT][NEUTRAL] P.
[CUSTOMER][NEUTRAL] I wanna get.
[AGENT][NEUTRAL] confirm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII] is [PII] Sania is [PII].
[CUSTOMER][NEUTRAL] You say sino [PII].
[AGENT][NEUTRAL] Which is a [PII].
[CUSTOMER][NEUTRAL] Yes [PII].
[AGENT][NEUTRAL] Which is the pur puro correct.
[CUSTOMER][POSITIVE] Yes correct.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] That.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] um.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEGATIVE] This is lass.
[CUSTOMER][NEUTRAL] See. Sure.
[AGENT][NEUTRAL] The [PII] there's the [PII] ENT.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Just
[AGENT][NEUTRAL] Perfect. contra questioner senior cos um, el ellos coros de dosinto set and theos applicados al roseino novedos cercuatroque cpala vista of no nobody nonefis but uh.
[AGENT][NEUTRAL] Ereclamo processadoipagado partialmente bajo el reclamo numero resincouno.
[AGENT][NEUTRAL] Quattro nerve stress.
[AGENT][NEUTRAL] Selepago uh South Florida ENTorle can total dereciento says congnoventosseo tres uno dos tres uno.
[CUSTOMER][NEUTRAL] Bye
[AGENT][NEUTRAL] Epagoa is so dia chose os.
[CUSTOMER][NEUTRAL] Osa nosa.
[AGENT][POSITIVE] Yes, correct.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, perfect. OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, we don't out there.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Mm yeah.