AccountId: 011433970860
ContactId: 253c654a-9b77-457d-bb44-e2596d449206
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3420 ms
Total Talk Time (AGENT): 3420 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/253c654a-9b77-457d-bb44-e2596d449206_20250307T16:45_UTC.wav
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[AGENT][POSITIVE] And thank you for calling ATL. This is [PII]. How can I help you?