AccountId: 011433970860
ContactId: 24f36b1c-15a8-4b32-a87b-5faa45073105
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 736510 ms
Total Talk Time (AGENT): 303950 ms
Total Talk Time (CUSTOMER): 275792 ms
Interruptions: 4
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/24f36b1c-15a8-4b32-a87b-5faa45073105_20250129T22:31_UTC.wav
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[AGENT][NEUTRAL] When I tell [PII].
[CUSTOMER][NEUTRAL] Well, I thought there you may or you want to rat.
[AGENT][POSITIVE] Come on a pleasure.
[CUSTOMER][NEGATIVE] See you on the bouquet mm well see preten problems clamoer tengore de clamole le leis and losses.
[CUSTOMER][NEUTRAL] Uh, I don't got on.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Ike yes well the the motive possible then ok.
[CUSTOMER][NEUTRAL] Simple.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] My telephone and connect.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, and number of the policy.
[CUSTOMER][NEUTRAL] In no policies unos say you say.
[AGENT][NEUTRAL] For me verification as sino electronico.
[CUSTOMER][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Uh, a corre electronico uh pra aro life pontoon he came onto.
[AGENT][NEGATIVE] No direction.
[CUSTOMER][NEUTRAL] words.
[AGENT][NEUTRAL] OK, yes.
[AGENT][POSITIVE] And the glamo.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, um, parasuijoraiovanni, um, la quebevaca, OK, una dejas for unavisita doctor locus cuarto fuel the ocubreie venticuto de care now so it's a scuvita.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's a it's a phone like phone on Jaque the memo the fun lada or it's in the pan.
[AGENT][NEGATIVE] 9 for sad logos.
[CUSTOMER][NEUTRAL] And and and.
[CUSTOMER][NEUTRAL] A memo des nose is a cosa no phone um.
[AGENT][NEUTRAL] El deldimbre res del benticuatro parese urgent care so different tenoses for differenteillo.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Logolo no sir.
[CUSTOMER][NEUTRAL] No sir I know more.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, when el dereres del venti cuatro lo queneesitamoatipoquenoloti el pa.
[AGENT][NEUTRAL] But it says here but a drink here.
[CUSTOMER][NEUTRAL] Yes, so how
[CUSTOMER][NEGATIVE] It's some problem I know my boy yeah I am you know not to come home or you can not any of my guys uh my not.
[CUSTOMER][NEUTRAL] Mhm. So.
[AGENT][NEUTRAL] So nothing in the billing.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah, uh, say.
[CUSTOMER][NEUTRAL] The cous? Hello?
[AGENT][NEUTRAL] Are you not anyone else is you know the billing.
[CUSTOMER][NEUTRAL] Uh, Yama, uh, infinite.
[CUSTOMER][NEUTRAL] [PII] makina er this uh he.
[CUSTOMER][NEUTRAL] I do the car sentosamijo fuel alu a pacifice queloyammaro er que quefuel not quemalo uh I can see.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] You know one they don't laugh out. Don't laugh out. They don't laugh outin no no on that.
[AGENT][NEUTRAL] OK, loro capsule, um, paraque pueda kiridigo noso.
[AGENT][NEUTRAL] Peraquebaaippia la notta del doctoro [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, I say aos tale to go diagnostic.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] You know le puedaraimismo and laina unaopia de la factura detajadalodigoselpo de la notta delo para parasavia yeah arcia and I.
[CUSTOMER][NEUTRAL] OK papebopael inside so it's loque look at it to to so uh go see es or loque uh looks.
[AGENT][POSITIVE] Then the moca love here uh from my kindnessesitamo.
[CUSTOMER][NEUTRAL] See for for they gonna say if commode lottro fume mal phone you can no no seque take a second.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Nomimo and cuantorreius loques una factura dejadalodigospore most determinal CSK Iro and a prime loosmos so no.
[AGENT][NEUTRAL] Um, peroamojan is Italian foracion la facturattajada nobasa altosa duda sifu unicina el gen care ok class promiento i porque el Dia nota no they has porquetucalaita es esseloque he notico has uh tena calentura rosa queloquesa paando paralemina and urgent care mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] You see the sapa uh loan san the like one.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Go.
[CUSTOMER][POSITIVE] No problem on the playing of the.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Uh, no, it's a la compa can be a medical yeah or.
[CUSTOMER][NEGATIVE] Uh no no it ain't like.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Bueno lamariabasecudo cambia the the the seguro majoritario and informacion is different guos de ostentation and soocomoharguno deo not much informacion informacion um comunegen pronosotros uh quadotajamoscon um loques blue cross age of in total informacion as was the agnostic one and a beneficio so pianfasil.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] 6 you talk on block cross and to see.
[AGENT][NEUTRAL] Uh, see, so it'd and fay processes are foraerolos de mask commohuma ah me todojeo a note of codi gogen documentobuloc uh Cel codigo for el doctor mhm see signa no mm seeing nanolo cordecosisia a mucho mafi in mental.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] See it's the same, it's the same name or.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Automatic facing, OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] [PII] er.
[AGENT][NEUTRAL] Oh, no, they just posajameberque follow apa el codi was different so theme.
[CUSTOMER][NEUTRAL] It's the same my around.
[CUSTOMER][NEUTRAL] And so
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] They put on the.
[AGENT][NEUTRAL] So it's just the vital care infusions.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the price.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, so if the mmloquenoa.
[AGENT][NEUTRAL] Uh you know cargos Para pharmaceuticals the Novemrete yeah you know cargo cargos but a home healthcareo.
[CUSTOMER][NEGATIVE] Well, ello no na that's on my to send my fu.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, sort of a male and to be infemeral as as.
[AGENT][NEUTRAL] See, um, senior parts es eno cuberto partapolisano cue sia in casa inque un centro the ambulaio when
[CUSTOMER][NEUTRAL] Y memento.
[AGENT][NEUTRAL] No mementos.
[CUSTOMER][NEUTRAL] I, yeah, so that I think about that.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] No, I recao esta paraloqueo de la megena sibalo pita sit pitaliado um tratamiento el officina patamento janelopital and one more drink here and pijia I don't know no cure farmaticos you know cure loques pervicasa popoa.
[CUSTOMER][NEGATIVE] No, so I that it's so all of that like I can order less.
[CUSTOMER][NEUTRAL] No, of course.
[CUSTOMER][NEUTRAL] They, they say we don't noleur primary was so long.
[CUSTOMER][NEUTRAL] And you look you can look for.
[CUSTOMER][POSITIVE] Yes, so the best one.
[AGENT][NEUTRAL] So I say primariojoocupita.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] Oh, you know, trap the loose la casa, no.
[CUSTOMER][NEUTRAL] No. No.
[CUSTOMER][NEUTRAL] Barcelona go in [PII].
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] I said that.
[AGENT][NEUTRAL] caspase tambo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Mm, you know, no, no salvoque cupolapolia.
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] OK, OK, they go for me, OK.
[AGENT][NEUTRAL] No, Santander.
[CUSTOMER][NEUTRAL] But it 10 point yamal if the 10 point ramen and the FC.
[CUSTOMER][NEUTRAL] See now
[CUSTOMER][NEUTRAL] Solos and on the face.
[CUSTOMER][POSITIVE] And look for and look for oh yeah I understand you.
[CUSTOMER][NEUTRAL] Yeah, we soaks.
[AGENT][NEUTRAL] Then I apologize.
[CUSTOMER][NEUTRAL] No, I'm not.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, OK.
[CUSTOMER][NEUTRAL] Yeah bye bye.
[AGENT][NEUTRAL] Bye bye.