AccountId: 011433970860
ContactId: 24db9a47-6b5d-4c15-895b-ed15bfec6038
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 93120 ms
Total Talk Time (AGENT): 10561 ms
Total Talk Time (CUSTOMER): 24007 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=-2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/24db9a47-6b5d-4c15-895b-ed15bfec6038_20250530T16:20_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello? Sorry, one second.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][POSITIVE] Yes, thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Do it.
[CUSTOMER][NEGATIVE] Hi, yes, um, I am trying to register online. I've never signed in before. I'm a new user. I signed up for through my employer and it's not, it's telling me I can't find a user with my information.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sure, OK, so the information.
[CUSTOMER][NEGATIVE] What the hell is going on here?
[CUSTOMER][NEGATIVE] Hold on, I keep losing you.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Are you there?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.