AccountId: 011433970860
ContactId: 24bfdc46-9ea8-4fb3-af2f-1e9d5949f583
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 24399 ms
Total Talk Time (AGENT): 9879 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/13/24bfdc46-9ea8-4fb3-af2f-1e9d5949f583_20250213T13:47_UTC.wav
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[AGENT][POSITIVE] Thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Hello, thanks for calling APL. This is [PII]. How may I.