AccountId: 011433970860
ContactId: 24ac4bb0-f818-4d6e-b00e-62083a71dd99
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 49419 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 15241 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/24ac4bb0-f818-4d6e-b00e-62083a71dd99_20250602T12:55_UTC.wav
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[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Hey, can you hear me?
[CUSTOMER][POSITIVE] So we got together.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][POSITIVE] Yeah I'll take a note by any chance, please. I take a note so we give you.
[CUSTOMER][NEUTRAL] Can you hear me, lady?