AccountId: 011433970860
ContactId: 24952161-bbd1-4631-a600-5c9e33511ba0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4179 ms
Total Talk Time (AGENT): 4179 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/16/24952161-bbd1-4631-a600-5c9e33511ba0_20250516T17:07_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Afternoon. Thank you for calling APL. This is [PII]. How can I help you?