AccountId: 011433970860
ContactId: 2470e067-9c2c-4d7a-a3ea-2acea7559d31
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19530 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 1722 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/04/2470e067-9c2c-4d7a-a3ea-2acea7559d31_20250204T15:51_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.