AccountId: 011433970860
ContactId: 246a665a-b40c-4844-9418-53a39d579379
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 73260 ms
Total Talk Time (AGENT): 19675 ms
Total Talk Time (CUSTOMER): 49322 ms
Interruptions: 0
Overall Sentiment: AGENT=1.1, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/19/246a665a-b40c-4844-9418-53a39d579379_20250319T18:14_UTC.wav
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[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yeah [PII], my name is [PII]. I got something in the mail for you guys about a check.
[CUSTOMER][NEGATIVE] Uh, apparently, I, I didn't get it, but I did get it. It was just not the day I located it was in a file folder that it shouldn't have been in, and there was a check written for me for $69.23 but that was back in [PII].
[CUSTOMER][NEUTRAL] And you guys see a paper saying that, you know, it was unclaimed property, but I found that check. Can I go ahead and deposit check or do I need to send this back to you?
[AGENT][NEUTRAL] Uh, you'll need to send.
[CUSTOMER][NEUTRAL] With the paperwork you guys sent to me.
[AGENT][NEGATIVE] Yeah, send that paperwork with the check back to us and we'll get it reissued to you. I think they expire after 2 years. So it's probably expired by now.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] Yeah, yeah, definitely. So took me a while to find it where is that thing at? I wind up finding it, so.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, OK, well, what I'll do then is I'll resend this back to you guys and then uh.
[CUSTOMER][NEUTRAL] Envelope you sent me along with the uh information so.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] All right thank you I appreciate your time.
[AGENT][POSITIVE] Well, thank you for calling APL and you have a good day.
[CUSTOMER][POSITIVE] You as well thank you bye.
[AGENT][POSITIVE] Thank you. Goodbye.