AccountId: 011433970860
ContactId: 2456b1e1-24ce-44a6-80a2-0cc8ec58b526
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 372549 ms
Total Talk Time (AGENT): 162231 ms
Total Talk Time (CUSTOMER): 131233 ms
Interruptions: 1
Overall Sentiment: AGENT=1.8, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/2456b1e1-24ce-44a6-80a2-0cc8ec58b526_20250527T15:29_UTC.wav
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[AGENT][POSITIVE] We want to start this, but I'm one of the years I'm gonna paygusto.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Yeah it does come with one's coming up uh you.
[CUSTOMER][NEUTRAL] the clinic at the clinics.
[CUSTOMER][POSITIVE] In [PII] and then happy insurance.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And unapee or primeras.
[CUSTOMER][NEUTRAL] CC no no your tango no solo tango yoya la companion sica.
[AGENT][POSITIVE] In perfect la la sue.
[CUSTOMER][NEUTRAL] Buenopota no pentro innola osa no no no no.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][POSITIVE] Perfect. I'm folo.
[CUSTOMER][NEUTRAL] Hello I'm a.
[CUSTOMER][NEUTRAL] Group were in tune of Ose.
[AGENT][NEUTRAL] Ma.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It's just buttonica L A L S A.
[CUSTOMER][NEUTRAL] Go right to see.
[AGENT][NEUTRAL] Micros over that.
[CUSTOMER][NEUTRAL] You much.
[AGENT][POSITIVE] Perfect solo toys can informmodoscoe sup the sa necessito verificer sofenasiento direction in tele for nosma.
[CUSTOMER][NEUTRAL] OK, uh, means.
[CUSTOMER][NEUTRAL] to a place for the SCA.
[AGENT][POSITIVE] Perfect and uh.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] It's telephone.
[CUSTOMER][NEUTRAL] Cinco.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. Medi Jo direction is going to Cincore [PII].
[AGENT][NEUTRAL] Apartamento.
[CUSTOMER][NEUTRAL] Hi [PII].
[AGENT][NEUTRAL] It's also an apartment.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Flat. Perfect.
[AGENT][POSITIVE] Hi Allea excellent mucha graci is for.
[CUSTOMER][NEUTRAL] The rest of you to say.
[CUSTOMER][NEUTRAL] C
[AGENT][NEGATIVE] Um, el electronics poli cues loss.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Now we're also in the cuatro.
[CUSTOMER][NEUTRAL] Uh [PII].
[AGENT][POSITIVE] Perfect. No, and not on.
[AGENT][NEUTRAL] cuenta sine ergo er podemos as a political inclusion and a system [PII] no conto on semi cuatro arovayajo.
[CUSTOMER][NEUTRAL] Unreo.
[CUSTOMER][NEUTRAL] Mirocracy.
[AGENT][NEUTRAL] That affect
[CUSTOMER][POSITIVE] Correct.
[AGENT][MIXED] Excellent but boyenbile uh service and er and unimbio de utargetafia sucase estopta menos unasti qua aquaque a processed el elido uno sin.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] Do me.
[CUSTOMER][NEGATIVE] Uh no no.
[AGENT][NEGATIVE] See so and no communicas and the moment the way they are una cop virtual dear heal electrocuteindo informac on this as a lay.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][POSITIVE] OK, perfect to see uh uh I don't mind it's yeah.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In Tenor of us.
[CUSTOMER][NEUTRAL] yeah.
[AGENT][NEUTRAL] Noneopia uh digital as electronicogetalla.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Siphoswelape.
[CUSTOMER][NEUTRAL] All people.
[CUSTOMER][POSITIVE] OK perfect perfect.
[AGENT][NEUTRAL] So Roscos.
[CUSTOMER][NEUTRAL] No, Sola solamente gracia.
[AGENT][POSITIVE] Get excellent.
[CUSTOMER][NEUTRAL] It was grass and that's 11.
[CUSTOMER][NEUTRAL] OK.