AccountId: 011433970860
ContactId: 24489705-cc92-4e52-93ef-87f37a4064ba
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 53479 ms
Total Talk Time (AGENT): 9608 ms
Total Talk Time (CUSTOMER): 22184 ms
Interruptions: 0
Overall Sentiment: AGENT=0.8, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/24489705-cc92-4e52-93ef-87f37a4064ba_20250604T14:53_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], this is [PII] in customer care. I have a group on the line that just needs to make a payment.
[AGENT][NEUTRAL] OK, um, what's the group number?
[CUSTOMER][NEUTRAL] 26637
[CUSTOMER][NEUTRAL] Should come up as fast [PII].
[AGENT][NEUTRAL] Yeah, and who do we have on the line?
[CUSTOMER][NEUTRAL] We're talking to [PII].
[CUSTOMER][NEUTRAL] Oh, she hung up. Dang it, never mind.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] All right.
[CUSTOMER][POSITIVE] All right. Sorry about that.
[AGENT][POSITIVE] OK, thank you.
[CUSTOMER][NEUTRAL] Uh huh bye bye.