AccountId: 011433970860
ContactId: 2445ffb1-f3bc-4899-8ca3-722ee0100efc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 459899 ms
Total Talk Time (AGENT): 243971 ms
Total Talk Time (CUSTOMER): 152646 ms
Interruptions: 1
Overall Sentiment: AGENT=0.2, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/2445ffb1-f3bc-4899-8ca3-722ee0100efc_20250312T17:37_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] Oh, I love those.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] No I'm gonna.
[CUSTOMER][NEUTRAL] So teno in the primera the mea tengua dela CVS Specialty pharmacy.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, the insurance.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] But it is not uh no la.
[CUSTOMER][POSITIVE] Yes, I will keep us.
[AGENT][NEUTRAL] OK, and pharmac and system possi was carer susatus the other way.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, no meal, the police are pay your ID that's a.
[AGENT][NEUTRAL] The parasergocommo outpatient cert number or in hospital cert number in Edo.
[CUSTOMER][NEUTRAL] In hospital roos Unouattro Ocho Uno Mel.
[AGENT][NEUTRAL] But
[AGENT][NEUTRAL] Where.
[CUSTOMER][NEUTRAL] See, say
[CUSTOMER][NEUTRAL] Settledodos Uno Uno Mel.
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK. No.
[CUSTOMER][NEUTRAL] I'milla the the [PII].
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Uh, this is the semios and convention queres reaventicinco [PII].
[CUSTOMER][NEUTRAL] Partamento numerous Miami [PII] and uh.
[CUSTOMER][NEUTRAL] The mino says.
[AGENT][NEUTRAL] Is this
[AGENT][NEUTRAL] You know, but.
[CUSTOMER][NEUTRAL] Huh?
[CUSTOMER][NEUTRAL] See just to say quadro and say qua and I send you no more telephonic call.
[AGENT][NEUTRAL] I think
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] No
[CUSTOMER][NEUTRAL] They can be the direction [PII].
[AGENT][NEUTRAL] Ladies [PII] is direction actual uh
[CUSTOMER][NEUTRAL] No, sir, I'm tell you.
[AGENT][NEUTRAL] OK, erection at.
[CUSTOMER][NEUTRAL] And la la leocho [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] [PII] uh-huh.
[AGENT][NEUTRAL] [PII] porque was to tormented different requests.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Uh, er and er.
[AGENT][NEUTRAL] OK, no direction.
[CUSTOMER][NEUTRAL] Then they're filming.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] OK, me repeat [PII].
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Um, [PII] says.
[CUSTOMER][NEUTRAL] [PII] reciento Correa, you know.
[AGENT][NEUTRAL] OK, [PII] [PII].
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] Perfect. [PII].
[AGENT][NEUTRAL] As the pan.
[AGENT][NEGATIVE] It's a lie.
[AGENT][NEUTRAL] Aumero telephonejoqueto [PII] quatrodo says quaarentres.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] [PII] icosa era on noveoma on the system.
[CUSTOMER][NEUTRAL] To
[CUSTOMER][NEUTRAL] It's Adla in number.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] O S
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, so no completo con aroba iCloud.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect. Excellent one mucha graciamento as queer system que I um.
[AGENT][NEUTRAL] Um.
[AGENT][NEUTRAL] Departed enough for my second respect to uh who came into.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See cuatro and Ari.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 80 cuatro actually.
[AGENT][NEUTRAL] No cuatro.
[AGENT][POSITIVE] I'm sorry to keep that number in your system. I got better.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, but the lama senorvilapana is the e is the Aventi quattroventi.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Solomona uh Clara let those beneficis kill the police in the is the police are only uh prescription on this.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Core medicamentosa er.
[CUSTOMER][NEUTRAL] I could
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEGATIVE] I don't get it see me.
[AGENT][NEUTRAL] Oh, OK. [PII] mentionava a la poliacure medicamentos cuero siba Durante just quite and la lenica and doctors to mementocutementosa and and as facilasesolopolis argoer medicamentos fuera or regenerusteba as CVS or Walgreens queerros a pharmacia.
[AGENT][NEGATIVE] Uh, but I also see the police are not in a beneficios, nobody in the beneficios.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No man.
[CUSTOMER][NEUTRAL] Uh, is the the the ambulance.
[AGENT][NEUTRAL] Abs.
[CUSTOMER][NEUTRAL] OK, are we are the unlabulanciafa in this C and no for and.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And I tell you it's a photograph and mass.
[AGENT][NEUTRAL] OK. [PII] doesn't need to go there.
[AGENT][NEUTRAL] Elamore and unitergena tuo elia.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] I'm the one.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] It is a un momento.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] In the system, um, look at er senor lasiviendosa siapola moencia is communicar con coneios they said the ungu supplementariooga con apple telecom.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No then, OK.
[CUSTOMER][NEUTRAL] Then Gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, Ferrari, uh, so resis.
[AGENT][POSITIVE] It's very good.
[CUSTOMER][NEUTRAL] You want. Bye-bye.