AccountId: 011433970860
ContactId: 24148cec-e4dc-4062-bdfb-48fed77cb838
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 69019 ms
Total Talk Time (AGENT): 8659 ms
Total Talk Time (CUSTOMER): 13601 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/24148cec-e4dc-4062-bdfb-48fed77cb838_20241231T22:12_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I'm looking for [PII], please.
[AGENT][NEUTRAL] Um, let me see if she's available. May I ask who's speaking?
[CUSTOMER][NEUTRAL] This is [PII]. She just shot me an email and asked me to give a call.
[AGENT][NEUTRAL] Oh, sure, give me just a second, OK?
[CUSTOMER][POSITIVE] Thank you
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], it's [PII].