AccountId: 011433970860
ContactId: 23ce6e04-670b-4db4-901e-38f412d76f37
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 345000 ms
Total Talk Time (AGENT): 100157 ms
Total Talk Time (CUSTOMER): 137871 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/23ce6e04-670b-4db4-901e-38f412d76f37_20250408T20:09_UTC.wav
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[AGENT][NEUTRAL] That's just being my American public life, you know [PII].
[CUSTOMER][NEUTRAL] All I when I started.
[AGENT][NEUTRAL] One database.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Pleaseaman.
[CUSTOMER][NEUTRAL] I said I can.
[CUSTOMER][NEUTRAL] Maybe la sargeta the
[CUSTOMER][NEUTRAL] The laura dental.
[AGENT][NEUTRAL] OK, see, see, last question, uh-huh, policy number of the policy, sir.
[CUSTOMER][NEUTRAL] You misscha?
[CUSTOMER][NEUTRAL] Mm the most.
[CUSTOMER][NEUTRAL] No the queen.
[AGENT][NEUTRAL] Uh, no, mhm.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] Yeah, it's erodo.
[CUSTOMER][NEUTRAL] Thea no er er.
[AGENT][NEUTRAL] It's a nombreet sciento.
[CUSTOMER][NEUTRAL] Albertina Contreraskeleton.
[CUSTOMER][NEUTRAL] o.
[AGENT][NEUTRAL] It's the left.
[CUSTOMER][NEUTRAL] They see them?
[CUSTOMER][NEUTRAL] Yeah, this is when the when the when the when the you know.
[AGENT][NEUTRAL] In my ionic or electronic.
[CUSTOMER][NEUTRAL] Um, I drink cuatro drink they say travelcormoresboro, Tennessee.
[CUSTOMER][NEUTRAL] In in the train.
[CUSTOMER][NEUTRAL] El correo no mucho melose noses for leo you can be.
[AGENT][NEUTRAL] OK, the name alsook is Gmail.
[CUSTOMER][NEUTRAL] Albertina Contreras.
[AGENT][NEUTRAL] C, but it's again norosna.
[CUSTOMER][NEGATIVE] The croque he doesn't want a single no.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][NEUTRAL] See mhm incompoa.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's
[CUSTOMER][NEUTRAL] No, but it's a Jamandaque.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Come on.
[AGENT][NEUTRAL] OK, so conesa polio se puedenista satinalenuedusa loos persica Lia de los dentista [PII] de numeral telefono de Carrington eosendarunaa los dentista sensoaria.
[CUSTOMER][NEUTRAL] Mm, do you studying?
[AGENT][NEUTRAL] And no tele.
[CUSTOMER][NEUTRAL] no
[AGENT][NEUTRAL] Mhm. And so nochosientos.
[CUSTOMER][NEUTRAL] Mhm I wanna weigh up from that.
[AGENT][NEUTRAL] Those
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That
[CUSTOMER][NEUTRAL] Is the.
[AGENT][NEUTRAL] Uh-huh. Unocho scientos dosnveerro.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] No, no, just.
[AGENT][NEUTRAL] See unocho scientos do noventa.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Cerro Cinco dostres.
[CUSTOMER][NEUTRAL] Heroincore.
[AGENT][NEUTRAL] Uh, Cerrocinco dostres.
[CUSTOMER][NEUTRAL] The Rosinco Dore.
[AGENT][NEUTRAL] See, mhm.
[CUSTOMER][NEUTRAL] Ok it's unsciento.
[CUSTOMER][NEUTRAL] Do Novita.
[CUSTOMER][NEUTRAL] Cinco dostre.
[AGENT][NEUTRAL] No, Cerrocinco dostres.
[CUSTOMER][NEUTRAL] And what is the state.
[AGENT][NEUTRAL] Uh soocho scientos dos noventa errocinco dostres.
[CUSTOMER][NEUTRAL] This is because venos or you know just.
[AGENT][NEUTRAL] tarta mhm.
[CUSTOMER][NEUTRAL] Oh tra de la jeta.
[CUSTOMER][NEUTRAL] Do that and I don't do that.
[AGENT][NEUTRAL] Can I get that repeat that number?
[CUSTOMER][NEUTRAL] Do you see or so?
[AGENT][NEUTRAL] Um, unocho scientos dosnveerro.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] Cerrocinco Dostres.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, erin, OK, you see my.
[AGENT][NEUTRAL] Calcero mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You think?
[CUSTOMER][POSITIVE] It's better.
[AGENT][NEUTRAL] Isaben um informacionessittava sorela polia.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Well is is your man no maita with a sister.
[AGENT][NEUTRAL] See a maria pendaallia de los denistasosato queusa pues reenta tambien.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] OC
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Seekubrique dentista.
[CUSTOMER][NEUTRAL] Mm, buenaueto is.
[CUSTOMER][NEUTRAL] Adenista mecure.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, this is the way that [PII] president noita.
[CUSTOMER][POSITIVE] Well mucha gracia.
[AGENT][NEUTRAL] One another but when the American Public Life bye.