AccountId: 011433970860
ContactId: 23bb9567-b5d3-42d8-91bf-227bea778eef
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16739 ms
Total Talk Time (AGENT): 5168 ms
Total Talk Time (CUSTOMER): 9821 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/23bb9567-b5d3-42d8-91bf-227bea778eef_20250331T19:48_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Uh, my name is [PII]. I'm the, uh, broker agent, and I'm calling on a group policy, uh, for two, issues.
[AGENT][NEUTRAL] OK, and what is that group number?