AccountId: 011433970860
ContactId: 23b45875-0c9f-42dc-917f-d9beff2e4588
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3019 ms
Total Talk Time (AGENT): 3019 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/11/23b45875-0c9f-42dc-917f-d9beff2e4588_20250611T20:43_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Good afternoon. Thank you for calling APL. This is [PII]. May I help you?