AccountId: 011433970860
ContactId: 23b321e7-fe3d-4473-92a1-96d1d5f46bbe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 97510 ms
Total Talk Time (AGENT): 33938 ms
Total Talk Time (CUSTOMER): 60462 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=1.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/30/23b321e7-fe3d-4473-92a1-96d1d5f46bbe_20250430T16:20_UTC.wav
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[AGENT][NEUTRAL] I'm not American Public Life. Meres [PII].
[CUSTOMER][POSITIVE] Gracias [PII] from ran health physicians um I am in portal in no el de mayo queremosos nor pasarse and open enrollment.
[CUSTOMER][NEUTRAL] They don't want me to stay in [PII] in the los los loss in voices just get a have it.
[AGENT][NEUTRAL] OK, they are now the place, so, um, all the I don't interpreted.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] You see you see, see you for.
[AGENT][NEUTRAL] See, OK, the helepaa I saypartamento, um, yeah, porque you're saying in thepartamentorelamon only nothing works there so the one moment, OK.
[CUSTOMER][NEUTRAL] Oh, OK, I mean telephone is a kaya.
[AGENT][NEUTRAL] Um, but, mm, not no numeral director is the vaseal departmento the billing.
[AGENT][NEUTRAL] I yama.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] No I know but you have one of your your pogo espanol.
[AGENT][NEUTRAL] The
[AGENT][NEUTRAL] Oh, OK. See.
[CUSTOMER][NEUTRAL] OK, and [PII] is you know your.
[CUSTOMER][POSITIVE] You will be my quick on goal.
[AGENT][NEUTRAL] Seeingles and really see, mhm.
[CUSTOMER][NEUTRAL] OK, billing, no?
[CUSTOMER][POSITIVE] Perfect. Thank you. That's it.
[AGENT][NEUTRAL] Oh my.
[CUSTOMER][NEUTRAL] Gracias.
[CUSTOMER][NEUTRAL] Transferring.