AccountId: 011433970860
ContactId: 237e5103-10e3-424f-812a-a0f6580af8fd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 185440 ms
Total Talk Time (AGENT): 82423 ms
Total Talk Time (CUSTOMER): 77665 ms
Interruptions: 1
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/27/237e5103-10e3-424f-812a-a0f6580af8fd_20250527T19:49_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] She wanna start a Ramos uh solotoydoti cars in.
[CUSTOMER][NEUTRAL] May um.
[CUSTOMER][NEUTRAL] So just in lava and then and then Los reviseds for a come is.
[CUSTOMER][NEUTRAL] Uh, to see what the check [PII] quetengo an anteriores.
[AGENT][NEUTRAL] I know verification.
[CUSTOMER][NEUTRAL] See, OK. uh Cerrodos Tres Uno.
[CUSTOMER][NEUTRAL] Uno Ocho Dossiete.
[AGENT][POSITIVE] gracious.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I see.
[AGENT][NEUTRAL] Just direction.
[CUSTOMER][NEUTRAL] She is on the semi the same address.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] And [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] No reser or Jono dressing.
[AGENT][NEUTRAL] It's [PII].
[CUSTOMER][NEUTRAL] O ochos in those quattrodos no they said the [PII].
[AGENT][NEUTRAL] The democracy necessiter correct in electronico esta polio.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] Mucha gracias mosque effect part el tress is laserta the momento forte is a sole cus Cambio Mayor and sucovertura none jeta or mesquite necessity on a cop the video just alaqueineano la rompio etc.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] No, you're lying me calling me. I don't. I'm trying to wanna start today yeah.
[AGENT][NEUTRAL] and see ale unavata porque sutura lamiel means er.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK. All right.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] To consul.
[AGENT][NEUTRAL] I see yes.
[AGENT][NEUTRAL] CC to uh to uh beneficials uh senor abs.
[CUSTOMER][NEUTRAL] OK, Muraval.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] It gracias.
[CUSTOMER][NEUTRAL] Hello bye.