AccountId: 011433970860
ContactId: 2347723e-cbcb-4c6e-894e-6194d6ade28a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 249800 ms
Total Talk Time (AGENT): 137292 ms
Total Talk Time (CUSTOMER): 80452 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/2347723e-cbcb-4c6e-894e-6194d6ade28a_20250602T20:41_UTC.wav
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[CUSTOMER][NEUTRAL] We.
[AGENT][POSITIVE] We're gonna start this gusto.
[CUSTOMER][NEUTRAL] a
[CUSTOMER][NEUTRAL] Oh, he got me Nobre [PII].
[AGENT][NEUTRAL] When I started this here is the other way.
[CUSTOMER][NEUTRAL] Etique uh cuentarilaa.
[AGENT][NEUTRAL] And senior arse no cars informacion and sister lemajo conso to the other.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEGATIVE] Con.
[CUSTOMER][NEGATIVE] Yeah, Crodosincuenta is.
[CUSTOMER][NEUTRAL] Cerrocinco Nue O.
[AGENT][POSITIVE] mucha gracias.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] [PII] deurnecito con confirmso e cimento teleno.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEGATIVE] Lamento quita.
[CUSTOMER][NEUTRAL] Latelefono [PII] resincuenta quadrogena sing.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ilaiochoincuenta West Ogena3 Hialeah, Florida retreocho apardamento do er uno.
[AGENT][NEUTRAL] Perfectomocosita [PII] in all circcorre electronico asociado la polisa.
[CUSTOMER][POSITIVE] Be smart.
[CUSTOMER][NEUTRAL] Concalin seroueta arovaya bunto.
[AGENT][NEUTRAL] Perfect gracia for senior cuentano so pis this paper este per cel questa estaofrio desa for tournamente [PII] tamo teno er problemma technicos.
[CUSTOMER][NEUTRAL] Well.
[AGENT][NEUTRAL] Um, in a linea there's a um.
[AGENT][NEGATIVE] El departamento the the IT esta travajado parapo de resolver esta is the problem espea el seperimposima de venti cuatro or asparquea sarablesca el systemma associsegusta quere la cuenta ya manana sparede.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Well, the olias pueda.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Ice cuentra.
[AGENT][NEUTRAL] There's a remo travajado and career un applica para ques coming into paralosa.
[AGENT][NEUTRAL] That's the momentelo uno elit lineae commodio por prolemasaos and nosotros sando esoa technica.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Don't say the morama.
[AGENT][NEUTRAL] Podriasito masalvelameno tegusa tatamentelia de manosino er.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Elvis and uh.
[AGENT][NEUTRAL] Porque noro nosiercus per mentauestima and queseva a resolvia the portamentomiota handdo parapo de resol.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, I.
[AGENT][NEUTRAL] I y'all going to the [PII] are going.
[CUSTOMER][NEUTRAL] No, no, you said, uh, Arila cuenta contepas messia a fasilquetramita er conte my fasil purico cuenta.
[AGENT][NEUTRAL] Laurentian in the settlement.
[CUSTOMER][NEUTRAL] OK, Gracia.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] Get.