AccountId: 011433970860
ContactId: 22ffeef9-9af5-4b97-a813-eda7418451c6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 204580 ms
Total Talk Time (AGENT): 103630 ms
Total Talk Time (CUSTOMER): 61435 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/17/22ffeef9-9af5-4b97-a813-eda7418451c6_20250117T13:25_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh la saluda melisabunodia.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] Yeah bienquetal moche Carlos los beneficial inacciente.
[AGENT][NEUTRAL] So.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Cerroventids do reocincomelle.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] On performing the telephonelata says connected.
[CUSTOMER][NEUTRAL] See resero cinco siete [PII] cinco extension cinto dose.
[AGENT][NEUTRAL] Cincosin the sins to the which is in gram.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Melissari carmen number la la.
[CUSTOMER][NEUTRAL] The Danta de salamanca say this is to mire.
[AGENT][POSITIVE] Which is gracious for verification information is beneficial senor salam.
[CUSTOMER][NEUTRAL] OK, see.
[CUSTOMER][NEUTRAL] See, but I oficina.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] OK, so I mean the saber [PII] questos is una verificas in the grant is a disclaimer quelapolia TNA.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] 6
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] The police is effective primero Julio de loss.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And servicio [PII] and.
[AGENT][NEUTRAL] stuff on the boogie twist.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][NEUTRAL] Pardon?
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] A raretarabuto december and Julios no viembretami.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mm yeah you know
[AGENT][NEUTRAL] When a laporia cure prosedimentolaicina del doctor is cuvito to maxima quitolaars no cure copao polavia.
[CUSTOMER][NEUTRAL] Uh-huh
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Ah, OK, so I mean in total that is the areas.
[AGENT][NEUTRAL] Mhm. See, correct la la polia cure lao paolos.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, then have a reference with the palayama.
[AGENT][NEUTRAL] you mean number numbers line is.
[CUSTOMER][POSITIVE] OK, OK, [PII] for information [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] So [PII] in this.
[AGENT][NEUTRAL] You went to.
[CUSTOMER][NEUTRAL] Get out.