AccountId: 011433970860
ContactId: 22ffae2e-a6be-4b6c-9bea-deaa13eaa51a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 477459 ms
Total Talk Time (AGENT): 255955 ms
Total Talk Time (CUSTOMER): 177926 ms
Interruptions: 2
Overall Sentiment: AGENT=0.5, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/01/22ffae2e-a6be-4b6c-9bea-deaa13eaa51a_20250401T14:59_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] Yeah I say her number that's better.
[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] er um untralonogenero unnoando el la la ard melot could spainla nosaero.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] A a teno que vienna have my old son entosa [PII] and no paralos and questa is.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] I wanna know.
[CUSTOMER][NEUTRAL] OK, SL payer ID. What is that?
[AGENT][NEUTRAL] Uh, ergocommo outpatient certificate number in hospital sir number in apartabajo.
[CUSTOMER][NEUTRAL] See. Mhm.
[CUSTOMER][NEUTRAL] Come on, I see. It's errodos Cuatrocinco.
[CUSTOMER][NEUTRAL] C Quadro er quadro.
[CUSTOMER][NEUTRAL] M L H.
[AGENT][NEUTRAL] What we doing so to put it forward.
[CUSTOMER][NEUTRAL] Come on now.
[AGENT][NEUTRAL] OK, so [PII] sister male me for confirm so feimino.
[CUSTOMER][NEUTRAL] Come on up, no, er, mi mi fascimento no viembreres that's the entocho.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Perfect. Is it?
[CUSTOMER][NEUTRAL] Get lo.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] The Jose dosao redos.
[AGENT][NEUTRAL] Which is just for verification system and we don't no weirdo.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] When semis.
[CUSTOMER][POSITIVE] Thank
[CUSTOMER][NEUTRAL] Uh, non tango I mean mola fees salazo serrero princitos the serrero.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] canal.
[AGENT][NEUTRAL] to see me.
[AGENT][NEUTRAL] Ultra ceno.
[AGENT][NEUTRAL] When I Leng Leon.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Not like we number look up it's all technical leo fuel ultra ellaquierdo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See the correct and Pembroke pi imaging.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See in Pembro pink. Mhm.
[AGENT][POSITIVE] OK, perfect. Loose is a nosy was rela or moss incomplete la part que principal lalica.
[CUSTOMER][NEUTRAL] Oh,
[AGENT][NEUTRAL] El doctor Ola clinic de la likes the beneficios relejado esto estos Carlos reflejado queer lamented of course.
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Plato.
[AGENT][NEUTRAL] Aleo mbinos informacion in complete er to mosquegaloorque notemoser cuenta nos are moses like cuantoes la partagna to a cure commosupplemental leviamos like because the beneficio saying.
[CUSTOMER][NEUTRAL] Osea mhmiamoquelos senticinco uh-huh perono.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See no see uh male steer the handle que esitamos like in the fiss processor clamosineembargo que el process.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Sesia or seros just some parts to a nonrecial information the part the lamo for din demars.
[CUSTOMER][NEUTRAL] Clara portlet on bamohaman that mean.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See if we if we.
[AGENT][POSITIVE] OK, perfect. I see the.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Una prejunta.
[CUSTOMER][NEUTRAL] Monte.
[AGENT][NEUTRAL] No necess necessito.
[AGENT][NEUTRAL] Just the so the principalosporia des caro yesernosloganorer porcorreto masilo oslounian and then transit cuentos.
[CUSTOMER][NEUTRAL] Yeah, OK, sorry.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] It
[AGENT][NEUTRAL] It.
[CUSTOMER][NEUTRAL] Yeah, OK, I want an elcaso put him proviernarosio de los seno.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Arara unerodore clamo is documentolo and pro.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Simo kin uh part sometal clamo con appelle is kin received the uh el beneficio.
[CUSTOMER][NEUTRAL] OK, it's a second elvica una fi part learangel documentcuo condolo el el beneficio conple yeah, used to.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Leplica beneficios correct the leslica beneficios.
[CUSTOMER][POSITIVE] Likely Ice when I please.
[AGENT][NEUTRAL] part.
[AGENT][NEUTRAL] OK so.
[CUSTOMER][NEUTRAL] It's a Pembrokepi Eluardo the Mirvana set in.
[AGENT][NEUTRAL] Uh, so it's a principal.
[CUSTOMER][NEUTRAL] You
[AGENT][POSITIVE] Perfect. Siguta communica complete the blue the seedless keeper for CA use le puenao de la quios bencome likeslicaenda beneficios del rea you know and errolos cinco.
[AGENT][NEUTRAL] relios gas.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] They will form a condusted sustenesesitase auto prose queer mentusque solicitao de la the Pembroke pink imaging un un build thetaadoclua codio de diagnosticosiprasaimmientusilluego deer Florida blue lexplicasion the beneficios.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][POSITIVE] OK, and bona mucha grass.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, now Imahara.
[AGENT][NEUTRAL] You.
[CUSTOMER][NEUTRAL] OK bye.