AccountId: 011433970860
ContactId: 22c77ee6-0c97-4f03-9ea2-894b4155507f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35799 ms
Total Talk Time (AGENT): 15758 ms
Total Talk Time (CUSTOMER): 12252 ms
Interruptions: 0
Overall Sentiment: AGENT=1.9, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/22c77ee6-0c97-4f03-9ea2-894b4155507f_20250404T19:36_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEGATIVE] I'm calling to get your fax number. I misplaced it. I'm trying to send something over to you all.
[AGENT][NEUTRAL] Sure, for claims
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, uh, our fax number is [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] Alright, thank you so much.
[AGENT][POSITIVE] Yeah thank you have a great day.
[CUSTOMER][NEUTRAL] You too bye bye.
[AGENT][POSITIVE] Thank you. Bye bye.